Ambassador - Korean Market - DFS1161230 in Honolulu, HI at DFS

Date Posted: 11/9/2018

Job Snapshot

Job Description

The Ambassador - Korean Market is responsible for establishing and building strong relationships to provide the highest quality and outstanding personalized service to our in-bound Korean market.

Key Responsibilities:
Customer Service Excellence:
• Escort conducted Korean tours through the Galleria with explanation of facility and services.
• Serve as translator for sales staff providing features/benefits of products to help close sales transactions.
• Assist with any issues while shopping due to language barrier.
• Liaise with Client Services team in identifying high spenders and registering them in the loyalty program.
• Handle and follow-up on any client issues and after sales service matters promptly and effectively.
• Responsible for the well-being of the clients within the shop premise and to attend to any needs arising from any in-store situation. Administration - 20%
• Maintain good working relationships with Travel Guides, Travel Agents, and drivers.
• Assists in the collection and preparation of any daily, weekly and/or monthly data reporting as necessary.
• Conduct customer surveys/interviews, report results and assist in implementation of recommendations.
• Perform other related duties as assigned.
• Function as a sales associate during down time.
• Assist sales staff in processing sales at POS.
• Attend brand and vendor trainings to attain product knowledge.
• Work in compliance with the US Customs regulations

Key Requirements:

• High School Diploma or equivalent.
• Minimum 1 year of experience in Retail, Customer Service, Hospitality Services or Luxury brand boutique experience required.
• Must understand the cultural nuances of selling to the Korean client.
• Strong interpersonal and written and verbal communication skills.
• Must be able to work capably under pressure and react positively to operation and people oriented situations.
• Work in a fast-paced, team -oriented environment.
• Korean speaking ability preferred.