AGM, Operations - DFS1171132 in San Francisco, CA at DFS

Date Posted: 5/28/2018

Job Snapshot

Job Description

The Assistant General Manager (AGM), Operations is a key business partner to the General Manager (GM)
at the store level. They lead the effort in providing an optimized customer service environment ensuring
everything the customer sees, feels, and hears while in the store is executed to the highest possible
standard. The AGM Operations drives the ‘back of house’ and engages, mentors, and trains their team of
logistics, operations support, and scheduling coordinators ensuring all efforts are continually focused on
the customer.
The AGM Operations is responsible and fully accountable for all controllable expense lines at the store level
including payroll, TA expenses, Consumer Marketing & Advertising Expenses. In addition, the AGM
Operations is responsible for appropriately managing all other shop expenses including utilities, supplies,
uniforms, and contract services. Communicating directly within the store to all management and personnel
as well as externally with warehouse, finance, zone leadership teams, and landlords, the AGM Operations
is charged with maintaining an efficient, cost effective, inventory-right, customer focused environment.
The AGM Operations possesses a detailed but big picture understanding of business strategy and how to
execute at store level. With strong leadership skills and a keen appreciation for the bottom line, this key
management team member is the driver for ensuring “what’s right for the business” results in customer
satisfaction and increased shop profitability.

Key Responsibilities:
Drive Store Profitability and Support Services Manage Store Presentation and Facility Store Planning and Project Management Team and Service Management

Key Requirements:
Education: Bachelors Degree in Management, Business or equivalent recommended.
Work Experience: 4+years retail store management required. Regional and market leadership
experience with merchandising and financial accountability highly desired.
Merchandising and negotiations experience a plus.
Tools/Resources: Proficiency in MS Microsoft computer applications (Excel, Word, Powerpoint,
Access) and email required.
Travel: International travel may be required to attend senior management meetings
as/when scheduled
Other Knowledge, Skills and Abilities Required:
• Strong multidimensional leadership ability. Able to effectively operate in a culturally diverse
environment with astuteness and sensitivity.
• Must have high degree of integrity and confidentiality with a keen sense of business/financial acumen
• Accuracy and attention to detail.Able to work under stringent deadlines and high pressure and be able to prioritize a heavy workload
with multiple deadlines.
• Must have strong interpersonal skills and be able to work well with personnel at various levels.
• Must have strong communication skills, both oral and written and be comfortable in making high level
• Function as a resourceful and proactive team member.
• Must be able to have a flexible schedule.
• Able to work independently with minimal supervision.
• Must be accurate.
• Strong organizational skills
• Strong analytical skills; ability to work with complex issues.
• Able to make sound decisions with relevant facts at hand. Does not shy away from conflict.
• Good problem solving skills.
• Ability to work independently and on weekends and outside of regular office hours, if required.