Vendor Brand Specialist, Macallan (Part-Time)

What you'll be doing?

The Vendor Brand Specialist at Macallan is the direct link between the Macallan brand and the Customer. They deliver a seamless customer experience as exceptional people delivering an exceptional product, building customer loyalty and relationships while delivering sales and productivity targets.

Selling via the Best Customer Experience

• Assist customers in selecting, purchasing, and refunding merchandise while demonstrating your excellence in customer service 
• Complete customer transactions in a professional and timely manner
• Identify customer’s temperaments and recommend products that suit their style
• Respond to customer queries and complaints in a polite and courteous manner; refer to the Manager on Duty if appropriate
• Assist other sales staff in peak periods to ensure customers in all areas are attended to promptly, with waiting time reduced to the minimum

Floor and Product Presentation

• Ensure floor presentation meets or exceeds brand and DFS requirements
• Maintain reasonable stock levels of all merchandise in the department
• Be familiar with the store layout; direct customers to merchandise, services and facilities as appropriate
• Assist the Management team in the coordination and execution of merchandising activities, e.g. inventory management, promotional activities and merchandise stock flow

Ideal Candidate

• High School diploma or equivalent, or an equivalent combination of education and work experience sufficient to perform the essential functions of the job
• 1-3 years of experience in premium spirits sales, luxury retail, or hospitality, with knowledge of whiskey categories and demonstrated ability to drive sales through tastings, storytelling, and personalized recommendations
• Proficient with handling a POS register machine
• Able to work in a fast-paced, high pressure environment
• High energy level, have a positive approach to job and group responsibilities
• Ability to work flexible hours / shifts, including weekends, nights and holidays. Able to work overtime hours when necessary
• Fluency in English language and other language(s) as required by location
• Secondary language speaking beneficial, but not required

Benefits:

• Monthly Commission/Incentives
• Parking Reimbursement
• Employee Discounts

This is part-time hourly non-exempt, union position with a starting pay rate of $24.50 per hour, not including eligible commission and benefits.