Req ID:  2544

Okinawa, Japan

Date:  18-May-2023

Service Capability Team Lead

Job Description

We are seeking a savvy people manager to join us as the Team Lead, Operations Support. You will be a helping hand to the Operations Support Manager in managing DFS’ store support function, which looks after all non-selling services such as the after sales service, complaints and store repairs etc. You will oversee the support function teams in their day to day jobs, and will serve as a key support to frontline Leaders-On-Duty (LOD) in resolving customer claims. 

Store Supplies Management

  • Assist, source & manage Purchasing Orders (POs) for location equipment, services, store supplies and resources
  • Manage all incoming invoices for AP Workflow processing 
  • Ensure proper coding of all invoices to the relevant cost centers
  • Establish and maintain centralized systems and procedure reference manuals for key support role tasks in the location 
  • Train all new Sales Associates on cashiering procedures 
  • Review training need for existing Sales Associates and conduct refreshers as necessary

Handle Customer Claims

  • Support frontline and Leader-On-Duty (LOD) in resolving customer claims
  • Review refund reconciliation and liaise with Loss Prevention for follow up 

Team Management

  • Supervise all direct reports to ensure the smooth operation of the support functions (i.e. cashiering, after sales service) on a daily basis

Key Requirements

  • Secondary School, High School Diploma or equivalent 
  • 2 years’ experience in cashiering and/or accounts payable; experience in leading and supervising teams preferred
  • Solution-based, energetic, team oriented, ability to multi-task, composed under pressure 
  • Good leadership skills and able to work with a diverse team
  • Proficiency in Microsoft Office applications
  • Fluency in English language and other language(s) as required by location 

DFS is an equal opportunity employer. It is the Company’s policy and practice to employ, promote and treat all employees and applicants on the basis of merit, qualifications and competency and to provide all employees with a workplace that is free of discrimination. Employment decisions are based on qualifications such as education, work experience and talent, and are made without regard to race, color, gender, religion, age, national origin, marital status, sexual orientation, disability or any other basis protected by law.