Team Lead, Hermes (LAX - Tom Bradley International Terminal)

What you'll be doing?

We are looking for a proactive and dynamic people manager to join as our Team Lead, Hermes at our Hermes Boutique located in the Tom Bradley International Terminal at LAX International Airport. You will be the primary conduit between the Boutique Manager, the product, and our customers. You will supervise, mentor and develop a cross‐functional sales team, and foster a service environment to create a luxury service experience for our customers. You will demonstrate the ability to maintin an elevated client experience and building clientele.

Enhance Selling and the Customer Experience

Assist the Boutique Manager to drive sales; work with the manager on ways to increase team productivity
Partner with the location leadership, client services, and sales associates in our fashion boutiques to enhance the customer experience

Team Management

Partner with manager to ensure the team has clear goals and objectives which remain focused on the customer experience and productivity targets
Supervise sales floor; manage team visibility on the shop floor for optimal staffing and floor coverage
Liaise with the manager on staff coverage and job duty scheduling needs
Encourages team to meet or exceed location sales & profitability targets; be a role model on desired sales behavior

Product Management

Maintain high standard of product and brand knowledge among your team
Maintain floor presentation to meet or exceed brand and DFS requirements; Set and maintain appropriate Presentation Stock (PS) levels
Provide feedback to manager when supporting the development and execution of merchandise strategy, e.g. promotions, seasonal buys, etc. as required

Ideal Candidate

Degree or an equivalent combination of education; or work experience sufficient to successfully perform the essential tasks of the role
2 - 4 years’ experience in the luxury retail; team leadership experience within retail or service industry preferred
Strong interpersonal skills and be able to work well with people at various levels
Ability to coach and mentor a commissioned sales team
Comfortability with high-profile, high-volume location
Possess an outgoing and assertive personality, with a desire to lead and inspire their teams
Possess a passion for the brands and products in fashion
Good communication skill, both spoken and written

Benefits:

Day One Health Benefits
401k Plan Contributions
Paid Time Off
Paid Holidays
Monthly Incentives
Parking Reimbursement
Employee Discounts

The pay range of this position is $25 - $35/hour. Actual rate will be determined based off candidate's skill sets, years of experience, and other job-related factors.

DFS is an equal opportunity employer. It is the Company’s policy and practice to employ, promote and treat all employees and applicants on the basis of merit, qualifications and competency and to provide all employees with a workplace that is free of discrimination. Employment decisions are based on qualifications such as education, work experience and talent, and are made without regard to race, color, gender, religion, age, national origin, marital status, sexual orientation, disability or any other basis protected by law.

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