Req ID:  6202

Los Angeles, United States

Date:  9 May 2024

Team Lead, Fashion (LAX)

What you'll be doing?

DFS promises to be the world traveler's preferred destination for luxurious shopping. We offer our customers a carefully curated selection of exceptional products from over 700 of the world's leading brands across multiple categories: fashion, beauty & fragrances, watches & jewelry and wines & spirits. 
We are looking for a proactive and dynamic people leader to join as our Team Lead, Sales in our luxury fashion stores with luxury fashion, watches, jewlery, and accessories. You will be the primary conduit between the department managers, the Regional merchant team, the product brands and the customers. You will supervise, mentor and develop a cross‐functional sales team, and foster a service environment to create the luxury service experience for our customers. You will demonstrate the ability to lead and role model our highest standard of service quality. You will report into the Product Sales Manager and be based in Los Angeles International Airport (LAX).
*The is an hourly, non-exempt role. The pay range is $24 - $34 per hour.

Enhance Selling and the Customer Experience

  • Assist the Product Sales Manager(PSM) to drive sales; work with the PSM on ways to increase team productivity 
  • Partner with the Platinum Services team to enhance the customer experience

Team Management

  • Ensure your team has clear goals and objectives which remain focused on the customer experience and productivity targets
  • Supervise sales floor; manage team visibility on the shop floor for optimal staffing and floor coverage
  • Liaise with the Assistant General Manager (AGM) Sales on staff coverage and job duty scheduling needs
  • Encourages team to meet or exceed location sales & profitability targets; be a role model on desired sales behavior

Product Management

  • Maintain high standard of product and brand knowledge among your team
  • Maintain floor presentation to meet or exceed brand and DFS requirements
  • Provide feedback to PSM when supporting  the development and execution of merchandise strategy, e.g. promotions, seasonal buys, etc. as required
  • Set and maintain appropriate Presentation Stock (PS) levels

Ideal Candidate

  • Degree or an equivalent combination of education; or work experience sufficient to successfully perform the essential tasks of the role
  • 1 – 2 years’ experience in the luxury detail; team superviosory experience within retail or service industry preferred
  • Strong interpersonal skills and be able to work well with people at various levels
  • Possess an outgoing and assertive personality, with a desire to lead and inspire their teams
  • Possess a passion for the brands and products you represent
  • Good communication skill, both spoken and written



  • Day One Comprehensive Health Benefits
  • 401k Plan Contributions
  • Paid Time Off
  • Paid Holidays
  • Monthly Commission/Incentives
  • Parking Reimbursement
  • Employee Discounts  

DFS is an equal opportunity employer. It is the Company’s policy and practice to employ, promote and treat all employees and applicants on the basis of merit, qualifications and competency and to provide all employees with a workplace that is free of discrimination. Employment decisions are based on qualifications such as education, work experience and talent, and are made without regard to race, color, gender, religion, age, national origin, marital status, sexual orientation, disability or any other basis protected by law.