Req ID:  2386

Queenstown, New Zealand

Date:  09-Dec-2022

Systems Engineer, Queenstown

Job Description

DFS is embarking on transforming its retail stores into smart stores that leverage technology to delight our customers with exceptional products and memorable travel experience. These smart store technologies will be introduced into DFS’ new store in Queenstown, New Zealand.

We are looking for a candidate who is energetic, technology savvy, and with an “entrepreneurial” spirit to support the day-to-day technology operations of the store. 
The successful candidate would be a quick learner of various store business functions and operations, someone with great interpersonal relationship skills with the business users and management and is able to represent Global Technology to provide recommendations or alternatives solutions. The candidate will also need to collaborate and work closely with the IT Store Operations & Infrastructure Teams in transforming the IT support to DFS stores.




  • Work closely with Front Office Systems and Infrastructure, participating in the design on new IT Services or products. Work with respective teams to refine their product and service offerings to be in line with business needs
  • Work closely with respective application, project team(s) and cloud managed service provider to support store IT operations
  • Ensure all store IT technical procedures (Installation, Configuration, Run books) are documented, updated, and contribute to the maintenance of operational standards
  • Be the change representative in Change Advisory Boards or Release Control Boards meetings.  Able to explain and coordinate store related IT changes
  • Proactively address the operational issues for all customer facing as well as any back-office applications accessed by the store personnel
  • Work with immediate supervisor / manager with resource management such as vendors, contracts, budget planning, timely invoice processing, spending is in alignment to budget, et cetera
  • Build good relationship with business management, ensure business partners expectations are met and actively communicate state of IT affairs with immediate supervisor and /or IT management as needed

Key Requirements


  • Bachelor’s degree or equivalent experience in Computer Science, Computer Engineering or related field
  • At least 2 to 3 years’ experience in IT Retail environment or a Technology company managed service provider
  • Microsoft Certified Engineer (MCSE)
  • Excellent problem solving and communication skills
  • Self-motivated with strong project and people management skills
  • Able to work flexible hours and shifts, including weekends, nights and holidays as required by the needs of the business
  • Manage emergency problems within the division as needed

DFS is an equal opportunity employer. It is the Company’s policy and practice to employ, promote and treat all employees and applicants on the basis of merit, qualifications and competency and to provide all employees with a workplace that is free of discrimination. Employment decisions are based on qualifications such as education, work experience and talent, and are made without regard to race, color, gender, religion, age, national origin, marital status, sexual orientation, disability or any other basis protected by law.