Req ID:  6142

Waikiki, Hawaii

Date:  Jun 8, 2024

Supervisor, Loss Prevention

Job Description

We are looking for a strong people manager in the field of Lost Prevention. You will oversee the security operations of our stores specifically on loss prevention issues. You will need to handle inventory variation and also to review security, CCTV and fire systems to ensure that they are cost effective. You will oversee a team in performing retail security duties, and you will act as a focal point with external parties, including the police force.

Store Loss Prevention

  • Minimize areas of risk related to security, stock loss or shrinkage, safety, and contingency/crisis management
  • Work with Management and Sales Team to identify loss trends and implement loss prevention initiatives to address the areas of loss 
  • Ensure that the intruder alarm is maintained correctly and tested on a regular basis; conduct random spot checks to minimize stock loss
  • Contribute to the development and improvement of systems and procedural safeguards in liaison with Operations, Ops & Control and Internal Audit for the prevention and detection of theft or fraud 
  • Lead investigations into theft, fraud or malpractice within company operating procedures by staff or management and reports findings to line and operations management 

Team & People Management

  • Ensure your Team has clear goals and objectives which remain focused on safety and security of DFS employees, customers and Company assets 
  • Supervise, coach and train the Loss Prevention team on a daily basis to assist them to consistently grow in skills, confidence and effectiveness in their roles 
  • Comply with reasonable instructions from any supervisor or authorized representative of the company concerning health and safety matters 

Ensure Workplace Safety

  • Participate in identifying, assessing and controlling risks and hazards in the workplace 
  • Report any accident/injury/hazard in the workplace to manager or the site OHS Representative using the DFS’ systems and the logbook 

Key Requirements

  • Secondary School or High School Diploma equivalent
  • Minimum 5 years’ experience  in the field of Loss Prevention or Retail Security; management experience preferred
  • Must be able to pass a criminal background check, if required
  • Able to handle persons who resist arrest for theft or other unlawful behavior 
  • Be available and attend after hour call outs in response to alarms or emergency situations 
  • Excellent Communication Skills with the ability to communication with internal and external customers
  • Able to work flexible hours and shifts, including weekends, nights and holidays as required by the needs of the business 
  • Able to maintain a high degree of confidentiality at all times

DFS is an equal opportunity employer. It is the Company’s policy and practice to employ, promote and treat all employees and applicants on the basis of merit, qualifications and competency and to provide all employees with a workplace that is free of discrimination. Employment decisions are based on qualifications such as education, work experience and talent, and are made without regard to race, color, gender, religion, age, national origin, marital status, sexual orientation, disability or any other basis protected by law.