Specialist, Loyalty Program Operation

What you'll be doing?

Support the Line Manager to create an attractive loyalty program offers to drive member engagement and retention through new initiatives and offers.

Work closely with Divisional Client Services Teams and provide effective day-to-day support including all aspects of program and membership management. The candidate should be able to work independently to liaise with internal stakeholders such as Store team, Merchandising team, Legal & Compliance, IT and other business stakeholders, as well as external vendors.

Member Engagement & Campaign Support

Assist in planning and executing loyalty-focused marketing campaigns
Coordinate promotional materials for the loyalty program initiatives
Track and report on the success of loyalty-related campaign or benefits
Develop ideas for increasing member participation and usage of member benefits

Program Development

Support the strategic planning of program design, create new reward engagement tools to drive member engagement & retention activities
Assistant Support the creation of Use case and participate in UAT for new engagement activities & program features

Program Operations

Lead the corporate operation team to uphold guidelines & procedures standards, ensure consistency across divisions and touchpoints and in compliance with relevant policies at all Divisions.
Work with Divisions, Risk, Legal & Compliance to ensure the program meet the LVMH requirements.
Manage and develop training documents SOP and any other documentation required for program operation and audit purposes
Key contact person on day-to-day operation with Divisions and help to solve any enquiries & issues.
Monitor the expense of corporate team and invoice processing for collaterals or any items required for the Divisional Client Services Teams

Ideal Candidate

University degree in Business, Marketing or related discipline
At least 1 year of marketing experience or retail industry experience preferred
Ability to work independently and proactively with result-driven mindset
Excellent written & communication skills in both English and Chinese. (Proficient in Putonghua is a plus.)
Proficiency in Microsoft Office tools (Word, Powerpoint and Excel)
Excellent in interpersonal and presentation skills

DFS is an equal opportunity employer. It is the Company’s policy and practice to employ, promote and treat all employees and applicants on the basis of merit, qualifications and competency and to provide all employees with a workplace that is free of discrimination. Employment decisions are based on qualifications such as education, work experience and talent, and are made without regard to race, color, gender, religion, age, national origin, marital status, sexual orientation, disability or any other basis protected by law.

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