Req ID:  1848

Queenstown, New Zealand

Date:  27-Nov-2022

Sales Associate

Job Description

DFS promises to be the world traveler's preferred destination for luxurious shopping.  We offer our customers a carefully curated selection of exceptional products from over 700 of the world's leading brands across multiple categories: fashion and beauty & fragrances and watches & jewelry and wines & spirits.  DFS stores are located in some of the world's most iconic destinations - each selected for its unique appeal.


We are excited to announce the grand opening of our newest store based right in the heart of the city of Queenstown. With a new store comes new job opportunities and so we are on the hunt for experienced and motivated Sales Associates to work within various departments.


The role:

As the Sales associate, you will be the brand ambassador and a smiling face of DFS. You will work on the most important role in the sales floor, and be the first direct conduit between our Products and our Customers. You will build the customer loyalty and relationships while challenging yourself with the sales and productivity targets.


Selling via the Best Customer Experience

  • Assist customers in selecting, purchasing, and refunding merchandise while demonstrating your excellence in customer service 
  • Complete customer transactions in a professional and timely manner
  • Identify customer’s temperaments and recommend products that suit their style
  • Respond to customer queries and complaints in a polite and courteous manner; refer to the Manager on Duty if appropriate
  • Assist other sales staff in peak periods to ensure customers in all areas are attended to promptly, with waiting time reduced to the minimum


Floor and Product Presentation

  • Ensure floor presentation meets or exceeds brand and DFS requirements
  • Maintain reasonable stock levels of all merchandise in the department
  • Be familiar with the store layout; direct customers to merchandise, services and facilities as appropriate
  • Assist the Management team in the coordination and execution of merchandising activities, e.g. inventory management, promotional activities and merchandise stock flow

Key Requirements

  • High School diploma or equivalent, or an equivalent combination of education and work experience sufficient to perform the essential functions of the job
  • Minimum 1 year’s  sales or cashiering experience in a retail environment
  • Proficient with handling a POS register machine
  • Able to work in a fast-paced, high pressure environment
  • High energy level, have a positive approach to job and group responsibilities
  • Ability to work flexible hours / shifts, including weekends, nights and holidays. Able to work overtime hours when necessary
  • Fluency in English language and other language(s) as required by location
  • Secondary language speaking beneficial, but not required



  • DFS New Zealand offer world class training for employees who demonstrate the values and commitment that DFS aspire to
  • We also offer a competitive remuneration package
  • A very generous staff discount and opportunities for regular rewards and commission.
  • Subsidised health care
  • Company mobile will be provided


If you are looking for a fun and busy environment and your interpersonal skills are top notch, then we would love to hear from you. Don't delay send your CV and cover letter today!


This role is anticipated to start from 1 September 2022


Due to the high volume of applications received, we are only able to contact shortlisted candidates.

DFS is an equal opportunity employer. It is the Company’s policy and practice to employ, promote and treat all employees and applicants on the basis of merit, qualifications and competency and to provide all employees with a workplace that is free of discrimination. Employment decisions are based on qualifications such as education, work experience and talent, and are made without regard to race, color, gender, religion, age, national origin, marital status, sexual orientation, disability or any other basis protected by law.