Sales Associate II

What you'll be doing?

As the Sales associate, you will be the brand ambassador and a smiling face of DFS. You will work on the most important role in the sales floor, and be the first direct conduit between our Products and our Customers. You will build the customer loyalty and relationships while challenging yourself with the sales and productivity targets.

Selling via the Best Customer Experience

Assist customers in selecting, purchasing, and refunding merchandise while demonstrating your excellence in customer service
Complete customer transactions in a professional and timely manner
Identify customer’s temperaments and recommend products that suit their style
Respond to customer queries and complaints in a polite and courteous manner; refer to the Manager on Duty if appropriate
Assist other sales staff in peak periods to ensure customers in all areas are attended to promptly, with waiting time reduced to the minimum

Floor and Product Presentation

Ensure floor presentation meets or exceeds brand and DFS requirements
Maintain reasonable stock levels of all merchandise in the department
Be familiar with the store layout; direct customers to merchandise, services and facilities as appropriate
Assist the Management team in the coordination and execution of merchandising activities, e.g. inventory management, promotional activities and merchandise stock flow

Ideal Candidate

High School diploma or equivalent, or an equivalent combination of education and work experience sufficient to perform the essential functions of the job
Minimum 1 year’s sales or cashiering experience in a retail environment
Proficient with handling a POS register machine
Able to work in a fast-paced, high pressure environment
High energy level, have a positive approach to job and group responsibilities
Ability to work flexible hours / shifts, including weekends, nights and holidays. Able to work overtime hours when necessary
Fluency in English language and other language(s) as required by location
Secondary language speaking beneficial, but not required

DFS is an equal opportunity employer. It is the Company’s policy and practice to employ, promote and treat all employees and applicants on the basis of merit, qualifications and competency and to provide all employees with a workplace that is free of discrimination. Employment decisions are based on qualifications such as education, work experience and talent, and are made without regard to race, color, gender, religion, age, national origin, marital status, sexual orientation, disability or any other basis protected by law.

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