Sales Associate, Hermes (LAX - Tom Bradley International Terminal)

What you'll be doing?

We are currently searching for an experienced and motivated Sales Associate to work Full-Time in our Hermes boutique located in Tom Bradley International Terminal at Los Angeles International Airport. 

As an Hermes Sales Associate, you will be the brand ambassador providing a one-on-one luxury selling experience for our customers. You will work on the most important role in the sales floor, and be the first direct conduit between our Products and our Customers. You will build the customer loyalty and relationships while challenging yourself with the sales and productivity targets.

Selling via the Best Customer Experience

• Assist customers in selecting, purchasing, and refunding merchandise while demonstrating your excellence in customer service. 
• Complete customer transactions in a professional and timely manner
• Identify customer’s temperaments and recommend products that suit their style
• Respond to customer queries and complaints in a polite and courteous manner; refer to the Manager on Duty if appropriate
• Build clientele in a high profile, high volume location 

Floor and Product Presentation

• Ensure floor presentation meets or exceeds brand and DFS requirements
• Maintain reasonable stock levels of all merchandise in the department
• Be familiar with the store layout; direct customers to merchandise, services and facilities as appropriate
• Assist the Management team in the coordination and execution of merchandising activities, e.g. inventory management, promotional activities and merchandise stock flow

Ideal Candidate

• High School diploma or equivalent work experience sufficient to perform the essential functions of the job
• 2-4 years of sales experience in a luxury retail environment; Luxury fashion, fine jewelry and watches sales experience is preferred
• Knowledge of fashion and luxury industry
• Comfortable with one-on-one elevated customer service and commission environment
• Familiar with using the POS Terminal; with accurate and quick transaction handling ability
• High energy level, have a positive approach to job and group responsibilities
• Ability to work flexible hours / shifts, including weekends, nights and holidays.
• Secondary language speaking beneficial, but not required

Benefits:

• Day One Health Benefits
• 401k Plan Contributions
• Paid Time Off
• Paid Holidays
• Monthly Commission/Incentives
• Parking Reimbursement
• Employee Discounts

This is an hourly non-exempt, union position with a starting pay rate of $23.00 per hour, not including eligible commission and benefits.