SAP Functional Lead (Sell/Order to Cash)

Job Description - Summary

A World of Possibilities with DFS 

Working with DFS means journeying into a world of possibilities unlike anywhere else, a world where you can pilot your career to exciting locations and new heights.  

At DFS, a proud member of the global LVMH family, your aspirations for career and personal growth are made possible alongside the world’s most incredible collection of luxury brands and an ever-growing footprint spanning many of the world’s most visited airports and downtown locations.  

As we craft and curate new brands and new locations, the stage is set for like-minded people to join us and grow with us. A stage where your passion for luxury, travel, and retail can combine to help you and us forge long-lasting relationships that will write the next chapter in the DFS story. 

Technology at DFS

At DFS, technology is at the heart of everything we do, and it is DFS Tech’s mission to transform experiences, enable a step change in performance, and play a pioneering role in reimagining luxury travel retail. DFS Technology team is driving a significant transformation to modernize ways of working, deploy modular tech architectures/platforms, drive automation, digitize employee and customer experiences and deliver insights from DFS’ data. 

A major component of this transformation is the implementation of a next-gen SAP S/4Hana core backbone globally across the DFS Group. You will partner closely with global business process leads/owners to support this implementation in conjunction with our appointed external partner, across all markets, ensuring the effective utilization of SAP S/4HANA best practice processes across the sell-side (order to cash) domain. 

If the intersection of tech, luxury retail and travel excites you and you are a self-motivated go-getter with a “can do” spirit looking to make a significant impact, we are looking for you! 

Job Responsibilities

Essential Job Duties and Responsibilities

• Design, Configuration and Customization:
  • Collaborate with stakeholders to gather and analyze business requirements, translating them into functional specifications.
  • Provide functional expertise and guidance to the implementation team during the design and build stage, ensuring alignment with business processes and adherence to SAP best practices.
  • Oversee the configuration and customization of SAP modules, ensuring they meet the defined functional requirements.
  • Ensure seamless integration of SAP modules with surrounding systems.
• System Integration and Testing:
  • Collaborate with the implementation partner to align the test strategy, review and validate test cases, and provide guidance on functional requirements and test data.
  • Monitor and oversee test execution activities conducted by the implementation partner, ensuring adherence to the test plan and quality standards, and resolving functional issues as they arise.
  • Analyze test results, provide feedback on functional aspects, and collaborate with the implementation partner to prepare test reports, track defects, and facilitate test closure activities.
• User Training and Support:
  • Collaborate with the implementation partner to analyze training needs and validate the accuracy and completeness of the training materials they prepare.
  • Coordinate and support the delivery of training sessions for end-users, ensuring that the materials cover relevant functional areas and address specific user needs.
  • Monitor training effectiveness, gather feedback from end-users, and provide recommendations for improvements to enhance the overall training program.
• Change Management and User Adoption:
  • Collaborate with the implementation partner to define the change management strategy, assess functional impacts, and provide guidance on stakeholder engagement.
  • Coordinate with the implementation partner to ensure the development and delivery of communication materials, and user adoption support related to functional changes.
  • Assess the readiness of end-users and functional teams, collect feedback, and provide recommendations for continuous improvement of the change management processes and strategies.
• Client Relationship Management:
  • Build strong relationships with business process owner and understand their business needs.
  • Provide recommendations and insights to improve business processes using SAP.
  • Act as a trusted advisor to DFS on SAP functionality and best practices
• Continuous Learning and Skill Development:
  • Stay updated on the latest SAP releases, functionalities, and industry trends.
  • Enhance technical and functional knowledge through training and certifications.
  • Share knowledge and best practices with the project team and within DFS

Key Requirements

• Bachelor’s degree in IT or Computer Science (or equivalent years of experience)    
• At least 8 years’ experience with SAP, preferable in the Retail industry
• At least 3 years ‘experience working with Agile and Value realization    
• Relevant SAP S4/HANA certifications (SAP SD, CAR) 

Critical knowledge & skills including tools, software applications, language, etc.     

• Deep understanding in the Retail Industry and the complexity of various phases of SAP implementation project and surrounding integration landscape
• Hands-on SAP project implementation experiences, with ideally 3 end-to-end project cycles, with SAP S/4HANA implementation experience.
• Key SAP domain knowledge in SAP Sales (SD) and SAP CAR module functionalities, including order management, pricing, billing and POS data and audit management.
• Strong knowledge of functional end-to-end Retail sales processes, including store retail, wholesale and leasing. 
• In-depth understanding of SAP modules integration
• Experience in business requirements analysis, business process design, SAP system design and configuration, system testing and user training and go-live support. 
• Proficient in SAP configuration and customization
• Supports SAP project design, testing, training implementation.
• Has done both support and implementation.
• Experience in designing global template and regional template roll-out.
• Strong Business knowledge and ability to interact with business users.
• Overseas travelling may be required depending on project requirements.

Other Qualifications / Core Competencies

• Fluency in English, mandarin language is a plus.
• Excellent Communication skills – written and verbal - for effective dialogue across multiple stakeholders at varying levels. 
• Adept at managing change, comfortable with tight deadlines
• Influencing and managing conflict 
• Able to work under pressure, results-oriented, self-motivated, responsive, and detail-oriented. 
• Comfortable working in a cross-cultural environment with a diversity of backgrounds and styles.
• Ability to build strong relationships with different teams and communicate effectively with internal and external parties.
• Open-minded to embrace and learn new ways of working. 

Working Conditions / Environment 

• This role can be based in Hong Kong; occasional travel will be required.