Req ID:  5969

Los Angeles, United States

Date:  24 Mar 2024

Product Support Operations Manager - Los Angeles International Airport

What you'll be doing?

The Product Manager is a very important role in the Operations team as they are responsible for our exceptional product being ready and available for presentation to our customers. 

• Know when deliveries are expected, and liaise with AGM Operations and Warehouse to co-ordinate timely deliveries of stock
• Manage the acceptance and verification of incoming product for the location. Ensure that all stock is checked in accordance with DFS standard procedures, any discrepancies are actioned and confirmations are completed
• Ensure accurate and timely communication is maintained with relevant Distribution and Merchant contacts to ensure ongoing smooth, accurate product flow via internal automated merchandise systems.
• Manage the processing of reverse logistics as and when necessary in an accurate and efficient way, including keeping merchandising in a saleable condition. Includes the accurate and efficient processing of Return to Vendor, Inter Division Transfers, Location to Location Transfers, Other Third Party Transfers.
• Control write offs, damaged, and markdown stock and ensure that accurate, and appropriate documentation is completed and maintained. Damaged goods processing and destruction of merchandise is to be carried out in line with internal policies and external Customs Regulations.
• Liaise with Assistant General Manager (AGM) Operations and AGM Sales to ensure that all aged stock including GWPs are cleared within appropriate timeframes
• Ensure the appropriate levels of GWP’s and PWP’s are in stock for monthly promotions at all times
• Maintain appropriate and efficient space management of stock rooms including accurate and clear labelling of shelves/boxes / storage areas

Ideal Candidate

Position Requirements Education: Bachelors Degree in Management, Business or equivalent preferred.
Work Experience: 3+years in retail environment required.
Team leadership experience with merchandising and financial accountability highly desired. Merchandising and logistics experience a plus.
Tools/Resources: Proficiency in MS Microsoft computer applications (Excel, Word, Powerpoint, Access) and email is essential.
Other Knowledge, Skills and Abilities Required:
• Able to effectively communicate and operate in a culturally diverse environment with astuteness and sensitivity.
• Must have high degree of integrity and confidentiality with a keen sense of business/financial acumen
• Accuracy and attention to detail. • Able to work under stringent deadlines and high pressure and be able to prioritize a heavy workload with multiple deadlines.
• Must have strong interpersonal skills and be able to work well with personnel at various levels. • Must have strong communication skills, both oral and written
• Function as a resourceful and proactive team member. • Must be able to have a flexible schedule.
• Able to work independently with minimal supervision.
• Must be accurate.
• Strong organizational skills
• Very good analytical skills.
• Able to make sound decisions with relevant facts at hand and communicate the perspective clearly.
• Good problem solving skills.
• Ability to work independently and on weekends and outside of regular office hours, if required.

Pay Rate Range (Annual Salary): $51,560-$87,650

DFS is an equal opportunity employer. It is the Company’s policy and practice to employ, promote and treat all employees and applicants on the basis of merit, qualifications and competency and to provide all employees with a workplace that is free of discrimination. Employment decisions are based on qualifications such as education, work experience and talent, and are made without regard to race, color, gender, religion, age, national origin, marital status, sexual orientation, disability or any other basis protected by law.