Req ID:  1859

Hong Kong, China

Date:  10-Mar-2023

Product Sales Manager

Job Description

The Product Sales Manager (PSM) is the key people element to DFS’ vision of being the World Traveler’s Preferred Destination for Luxurious Shopping. The PSM is the primary conduit between the corporate merchant team and the customer, ensuring an unforgettable customer experience aligned to the company vision while effectively driving sales. The Product Sales Manager possesses an outgoing and assertive personality, strong interpersonal skills and business acumen, innovative and agile, digital savvy, a desire to lead and inspire their teams. Most importantly, they possess a passion for the brands and products they represent.


Primary Job Responsibilities and Duties: 

  • Selling and the Customer Experience: Align the customer experience to the company vision being the World Traveler’s Preferred Destination for Luxurious Shopping 
  • Partner with Service Capability Manager (SCM) to lead, inspire and celebrate unforgettable customer experiences. 
  • Drive exceptional results in customer experience measures (CXE) 
  • Partner with Client Service team to initiate clienteling actions to retain, recruit and reactivate members 
  • Manage the sales team and floor: Ensure a high energy, positive floor experience for staff 
  • Build an effective team by observing, coaching and inspiring. 
  • React to what is happening around you to continually improve the customer experience and team productivity 
  • Manage team visibility on the shop floor for optimal staffing and floor coverage 
  • Drive sales: execute clearance sale, promotions, supported by staff incentive and targets. Initiate action plans to increase staff & space productivity by continually improving 
  • Conversion of customers from non-buy to buy. 
  • Spend and unit sold per transaction (UPT); and 
  • Average Units per Sale (AUS). Product Management 
  • Responsibility for being the primary communication link between merchants, planners, replenishment & allocation team and the customers 
  • Maintain a very high standard of product and brand knowledge for your area, and ensure the same from your team 
  • Ensure floor presentation meets or exceeds brand and DFS requirements 
  • Participate in the development and execution of merchandise strategy including promotions, seasonal buys, etc

Key Requirements

  • Bachelor’s Degree in Management, Business or equivalent 
  • 2+years retail store experience required. Leadership experience with sales and luxury merchandise highly desired. 
  • Strong multidimensional leadership ability. Able to effectively operate in a culturally diverse environment with astuteness and sensitivity. 
  • Agile and innovative to business environment 
  • Digital savvy 
  • Must have high degree of integrity and confidentiality with a keen sense of business/financial acumen 
  • Accuracy and attention to detail.

DFS is an equal opportunity employer. It is the Company’s policy and practice to employ, promote and treat all employees and applicants on the basis of merit, qualifications and competency and to provide all employees with a workplace that is free of discrimination. Employment decisions are based on qualifications such as education, work experience and talent, and are made without regard to race, color, gender, religion, age, national origin, marital status, sexual orientation, disability or any other basis protected by law.