Product Analyst, Strategic Partnership

Job Description

We are looking for a skilled Product Analyst to join our DFS Global Technology team. This candidate will work under the direction of the Product Manager to evaluate the business needs and create solutions to enable our product vision. Ideal candidates will possess a balance of technical depth, business acumen, and communication skills. The role involves working collaboratively with different functions within various levels and departments of the organization to deliver on business strategy and outcomes. Candidate should be results-oriented, eager to learn and with a passion for technology.

Responsibilities:

Act as the key interface between business users, product owner, system owners, architects, developers, and internal and external technical teams.
Lead discovery workshop to gather detail requirements, model partner and customer journeys, and drive solution in accordance with application design and acceptance criteria
Analyze business requirements and design solutions/new process flows to align with business strategies, priority, and address business problems on specific product with considering the capabilities of tools and technologies
Manage dependencies that may cross multiple business functions and/or technology domains
Perform impact assessments, cost-benefit analysis to form solution recommendations whilst mitigating any potential risks
Prepare, refine, and maintain up to date user stories, use cases, backlogs on JIRA and maintain up to date knowledge base related to product features and processes using tools like Confluence
Plan, prepare, execute various tests including SIT, UAT and collaborate with users and teams to prepare testing data, resolve issues, and seek user sign-off
Support business transition and help to establish change
Write business functional release notes, training documents and contribute to deployment plan
Provide expert support and troubleshooting from business and technology context
Prepare and publish status reports

Key Requirements

Bachelor’s degree in Engineering, Computer Science, Information Systems, Software Development or equivalent
3 - 5 years of experience
Preferred certification: Agile, Scrum, PMP
Understanding basic software and project management life cycle
Agile working experience is preferred
Skillsets in B2B or B2C journey modelling, requirements analysis, story writing, backlog refinements
Experience using work management and collaboration tools e.g. Confluence, JIRA
Excellent communications skills, positive attitude, and ability to interact confidently with business users, technical teams and vendors
Experience leading change in an organization

This role requires collaboration with partners from different time zones and will need to travel occasionally

DFS is an equal opportunity employer. It is the Company’s policy and practice to employ, promote and treat all employees and applicants on the basis of merit, qualifications and competency and to provide all employees with a workplace that is free of discrimination. Employment decisions are based on qualifications such as education, work experience and talent, and are made without regard to race, color, gender, religion, age, national origin, marital status, sexual orientation, disability or any other basis protected by law.

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