Req ID:  2369


Date:  20-Nov-2022

Product Analyst, Omni Retail

Job Description


DFS Group is the world’s leading luxury travel retailer. Established in Hong Kong in 1960, DFS Group continues to be a pioneer in global luxury travel retail, offering its customers a carefully curated selection of exceptional products from over 750 of the most desired brands. Its network consists of 54 duty free stores located in 13 major global airports and 23 downtown Galleria locations on four continents, as well as affiliate and resort locations. DFS Group employs more than 5,000 people focused on creating inspiring omnichannel retail experiences for its customers and is headquartered in Hong Kong with offices in Australia, Cambodia, China, France, Indonesia, Italy, Japan, Macau, New Zealand, Singapore, United Arab Emirates, United States of America, and Vietnam.


DFS Global Technology is seeking a Product Analyst to lead the implementation of retail systems globally. This candidate will be responsible in rolling out retail systems that address business needs. This candidate should possess a balance of technical depth, business acumen, and strong communication skills. The role involves working collaboratively with different technology and business functions within various levels of the organization to deliver business objectives.




  • Lead and manage multiple delivery plans across DFS’ global omni retail program, including project management, risk & issue management, communication, and change management 
  • Lead and drive business requirements analysis, delivery plan on business solutions and processes, considering risk management and cost-benefit analyses
  • Ensure on time and on budget delivery of projects while also ensuring that project gates and governance are properly adhered to during the execution of the project


Key Requirements


  • Degree in Computer Science, or equivalent experience 
  • Minimum 3 years of relevant experience in technology implementation or consulting
  • Professional/technology certification desirable
  • Strong business analysis experience, project and process management in travel industry and/or retail operations
  • Demonstrated project leadership skills, with direct responsibility for managing project teams, budget, and schedule
  • Ability to work under pressure, independently and deliver quality work in a fast-paced work environment
  • Will need to liaise with Mandarin speaking counterparts
  • Knowledge of current technology trends in application development


This role is based in Singapore, but occasional travel may be required 

DFS is an equal opportunity employer. It is the Company’s policy and practice to employ, promote and treat all employees and applicants on the basis of merit, qualifications and competency and to provide all employees with a workplace that is free of discrimination. Employment decisions are based on qualifications such as education, work experience and talent, and are made without regard to race, color, gender, religion, age, national origin, marital status, sexual orientation, disability or any other basis protected by law.