Req ID:  4975

Paris, France

Date:  8 Sep 2023

Training Coach

Job Description

The training coach is responsible for maintaining our vision of "Unforgettable Service" within La Samaritaine, and leads all initiatives related to the customer experience.
He/she works directly with the Training and Development Manager, and the Store Category Managers, to translate this vision into sustainable results and exceptional customer experiences.
He/she helps managers to support their sales force in achieving our vision of “Unforgettable Service”.
Always at the forefront of the latest trends in luxury retail and customer experience, he/she positions himself as an expert in in-store service.
Animation and development of face-to-face and digital content.


Main responsibilities:


  • Be the ambassador of our vision of "Unforgettable Service" and implement it effectively taking into account the context of the store and the sales teams.
  • Be the in-store training relay for the Training and Development Manager. Facilitate induction training for new employees and participate in brand training. He/she is proactive in setting up training or team development actions on the theme of the customer experience.
  • Play a key role in the development of the global “Unforgettable Service” strategy, sharing information between Divisions and participating in global projects as needed
  • Provide market intelligence on customer experience and training initiatives and trends.
  • Collaborate with the global Customer Experience & Retail Performance team to implement the latest initiatives.
  • Implement initiatives based on results and objectives, in collaboration with the heads of departments, and the store manager.
  • Analyze the results on the customer experience and translate the information into actions.

Key Requirements

  • Minimum 5 years of experience in Retail Luxury and in Retail training.
  • Knowledge and passion for training.
  • A passion for transmission and knowledge of the luxury sector
  • Be able to work in a rapidly changing environment
  • Creative, autonomous, rigorous and know how to think outside the box.
  • Project management skills.
  • Rigor and ability to manage subjects in a transversal way.
  • Mastery of digital tools and the essential office pack.
  • Ability to communicate and convince on concepts and trends. (storytelling)
  • Fluency in French, English essential. Mandarin a plus.

DFS is an equal opportunity employer. It is the Company’s policy and practice to employ, promote and treat all employees and applicants on the basis of merit, qualifications and competency and to provide all employees with a workplace that is free of discrimination. Employment decisions are based on qualifications such as education, work experience and talent, and are made without regard to race, color, gender, religion, age, national origin, marital status, sexual orientation, disability or any other basis protected by law.