Req ID:  6427

Paris, France

Date:  8 Jul 2024

Manager Learning & Development

What you'll be doing?

The training manager is responsible for developing employee skills and ensuring operational excellence within Samaritaine.


Main missions:


Definition and deployment of the training strategy:
- Design, plan and implement training programs adapted to the different luxury retail professions.
- Ensure the integration and skills development of new employees.
- Organize continuing training sessions to perfect know-how specific to the luxury sector.


Monitoring and evaluation of training:
- Monitor individual and collective progress following the training provided.
- Measure the effectiveness of training actions in relation to defined KPIs.
- Adjust programs according to evaluation feedback and evolving market requirements.


Budget management :
- Develop and monitor the annual budget allocated to training.
- Optimize costs while guaranteeing the quality and effectiveness of the training offered.


Team management :
- Supervise a team dedicated to the design, organization and monitoring of training.
- Develop their teaching skills.


Educational design and innovation
- Design and lead dynamic and engaging training sessions in accordance with the standards of excellence of the DFS Group and La Samaritaine.
- Use varied teaching methods (case studies, role plays, e-learning, etc.) adapted to different learning styles in order to maximize participation and retention.
- Integrate new technologies and digital tools to create innovative and attractive experiences.
- Collaborate with business experts to ensure the authenticity and relevance of the content provided during training.


Management of the elearning platform
- In synergy with the DFS World strategy, you will be responsible for the tool, its administration, the consistency of digital content and the user experience.
- In conjunction with the platform editor, you ensure the proper functioning of the tool and current development projects.


Internal/external collaboration:
- Work closely with all departments to ensure consistency between their specific needs and the programs offered.
- Coordinate with the DFS Group to globally apply best practices in terms of training.
- Manage specific cross-functional projects locally and/or with DFS monde and LVMH depending on priorities.

Ideal Candidate

  • Higher diploma in human resources, retail management, customer service or hospitality
  • Significant experience in the field of professional training, ideally in the retail/luxury sector;
  • Excellent managerial skills;
  • Proven mastery in the design and deployment of innovative training programs;
  • Organisational skills ;
  • Great interpersonal skills, communicative, capable of interacting with all hierarchical levels;
  • Perfect command of French; fluent English required (other languages ​​appreciated);
  • Strong adherence to the values ​​of the DFS/La Samaritaine group linked to customer excellence.
  • Proven skills in public speaking and group facilitation;
  • Creativity in the development of interactive educational materials, including digital;
  • Ability to motivate employees and create a positive learning environment.

DFS is an equal opportunity employer. It is the Company’s policy and practice to employ, promote and treat all employees and applicants on the basis of merit, qualifications and competency and to provide all employees with a workplace that is free of discrimination. Employment decisions are based on qualifications such as education, work experience and talent, and are made without regard to race, color, gender, religion, age, national origin, marital status, sexual orientation, disability or any other basis protected by law.