Manager Learning & Development

What you'll be doing?

The training manager is responsible for developing employee skills and ensuring operational excellence within Samaritaine.

Main missions:

Definition and deployment of the training strategy:
- Design, plan and implement training programs adapted to the different luxury retail professions.
- Ensure the integration and skills development of new employees.
- Organize continuing training sessions to perfect know-how specific to the luxury sector.

Monitoring and evaluation of training:
- Monitor individual and collective progress following the training provided.
- Measure the effectiveness of training actions in relation to defined KPIs.
- Adjust programs according to evaluation feedback and evolving market requirements.

Budget management :
- Develop and monitor the annual budget allocated to training.
- Optimize costs while guaranteeing the quality and effectiveness of the training offered.

Team management :
- Supervise a team dedicated to the design, organization and monitoring of training.
- Develop their teaching skills.

Educational design and innovation
- Design and lead dynamic and engaging training sessions in accordance with the standards of excellence of the DFS Group and La Samaritaine.
- Use varied teaching methods (case studies, role plays, e-learning, etc.) adapted to different learning styles in order to maximize participation and retention.
- Integrate new technologies and digital tools to create innovative and attractive experiences.
- Collaborate with business experts to ensure the authenticity and relevance of the content provided during training.

Management of the elearning platform
- In synergy with the DFS World strategy, you will be responsible for the tool, its administration, the consistency of digital content and the user experience.
- In conjunction with the platform editor, you ensure the proper functioning of the tool and current development projects.

Internal/external collaboration:
- Work closely with all departments to ensure consistency between their specific needs and the programs offered.
- Coordinate with the DFS Group to globally apply best practices in terms of training.
- Manage specific cross-functional projects locally and/or with DFS monde and LVMH depending on priorities.

Ideal Candidate

• Higher diploma in human resources, retail management, customer service or hospitality
• Significant experience in the field of professional training, ideally in the retail/luxury sector;
• Excellent managerial skills;
• Proven mastery in the design and deployment of innovative training programs;
• Organisational skills ;
• Great interpersonal skills, communicative, capable of interacting with all hierarchical levels;
• Perfect command of French; fluent English required (other languages ​​appreciated);
• Strong adherence to the values ​​of the DFS/La Samaritaine group linked to customer excellence.
• Proven skills in public speaking and group facilitation;
• Creativity in the development of interactive educational materials, including digital;
• Ability to motivate employees and create a positive learning environment.