Req ID:  2854
Location: 

Paris, France

Date:  22-Jan-2023

Concierge

 

The Concierge is responsible for the general assistance of customers, responding to their inquiries, recommendations, requests and finding solutions to their problems.  He/she coordinates tour operators and guides to optimize customer flow and enhance the customer experience. He/she is the guarantor of the store's image.

 

Customer service and relations


-Responds to all customer requests and directs them inside and outside the store according to their needs
 

-Provides concierge services to customers, including arranging transportation, delivery of purchased products, reservation management, etc.
 
-Updates the services, events and activities offered in the Store.

-Follows up on customer inquiries, including complaints and repairs
 
-Perfect knowledge of Parisian operations to best meet customer expectations.
 
-Ensures a special relationship with the major Parisian organizations to respond to all customer requests.
 

Partner relations and support (employees)

 

-With the Marketing team, coordinates the planning and scheduling of tours in the store.
 

-Maintains good working relationships with tour operators, guides and drivers.
 

-Assists Personal Shoppers in coordinating private tours, receptions/events and other ad-hoc services at the request of clients.
 

-Assists in the organization of and participates in all promotional and public relations activities in the store.
 

Profile required

 

High school diploma (college/high school) or equivalent, preferably specialized in the hospitality and/or service industry

 

Experience in a similar role or in the luxury hotel industry is required.

 

Fluency in English and other language(s) as required by the store

 

Knowledge of computer fundamentals essential.

DFS is an equal opportunity employer. It is the Company’s policy and practice to employ, promote and treat all employees and applicants on the basis of merit, qualifications and competency and to provide all employees with a workplace that is free of discrimination. Employment decisions are based on qualifications such as education, work experience and talent, and are made without regard to race, color, gender, religion, age, national origin, marital status, sexual orientation, disability or any other basis protected by law.