Concierge (F/H)

What you'll be doing?

The Concierge is responsible for general customer assistance, responding to their requests, recommendations, demands, and finding solutions to their problems. He/she coordinates tour operators and guides to optimize customer flow and enhance the customer experience. He/she is the guarantor of the store's image.

Your missions:

Customer Service and Relations:

• Responds to all customer requests and directs them inside and outside the store according to their needs.
• Provides concierge services to customers, including organizing transportation, delivering purchased products, and managing reservations.
• Updates the services, events, and activities offered in the store.
• Issues, when necessary, purchase cards to customers, ensuring efficient and accurate recording of customer data.
• Issues, in support of Personal Shoppers, privilege discount cards to eligible customers.
• Follows up on customer requests, including complaints and repairs.
• Has a thorough knowledge of Parisian activities to best meet customer expectations.
• Maintains a special relationship with major Parisian organizations to respond to all customer requests.

Partner Relations and Support (Employees):

• Coordinates with the Marketing team the planning and scheduling of guided tours in the store.
• Maintains good professional relationships with tour operators, guides, and drivers.
• Assists Personal Shoppers in coordinating private visits, receptions/events, and other ad-hoc services at the customer's request.
• Helps organize and participates in all promotional and public relations activities in the store.

Ideal Candidate

Your Profile:

• Secondary diploma (college/high school) or equivalent, preferably specialized in the hospitality and/or services industry.
• Experience in similar functions or in luxury hospitality is required.
• Essential knowledge of basic computer skills.
• Proficiency in English is necessary; any other language is a plus.

Other Qualifications:

• Proactive, agile, and resourceful.
• Team spirit.
• Professional appearance, verbal expression, and behavior.
• Demonstrates excellent problem-solving skills.
• Strong interpersonal skills and able to work well with people at different levels.
• Ability to engage with customers.

Job Constraints:

• Working in a store in a luxury environment. Must be able to stand for the duration of the shift and engage proactively with customers, guides, drivers, and tour operators.
• Works weekends (including Sundays) and public holidays.
• Fluent in French and English; Mandarin or another language would be a plus.