Operations Supervisor, International Freights

What you'll be doing?

The Operations Supervisor plays a pivotal role in managing international freight movements efficiently and seamlessly. As the primary liaison, the Supervisor engages with suppliers, Logistics Service Providers (LSPs), and internal stakeholders, addressing all global freight-related matters. This role requires proactive follow-up with internal teams on purchase order validation and close oversight of global shipment movements, as well as making critical decisions to resolve operational challenges in a timely and cost-effective manner.

Guide suppliers through the required processes, ensuring accurate documentation for shipment arrangements.
Validate POs meticulously; liaise with both suppliers and internal teams to address any validation discrepancies.
Work closely with suppliers to guarantee cargo preparedness for effective shipment consolidation.
Act as the primary liaison for suppliers, Logistics Service Providers (LSPs), and internal stakeholders, managing all global freight operations matters.
Oversee LSP performance, ensuring cost-effective execution of shipments within specified timelines and optimizing freight efficiency.
Collaborate with LSPs to identify solutions for global freight challenges, ensuring timely issue resolution and continuous improvement.
Ensure the preparation, accuracy, and timely submission of all required documentation and information for shipment execution (e.g., ISF filings).
Ensure adherence to shipping guidelines (including handling of dangerous goods, temperature control measures, etc.)
Solicit Ad hoc or Spot freight quotations to secure competitive pricing and enhance cost management strategies.
Monitor and track shipments daily, ensuring visibility of milestones and prompt communication of shipment exceptions to internal stakeholders.
Track key performance indicators, drive continuous improvement initiatives, and implement strategies to enhance operational efficiency and productivity.
Collaborate cross-functionally with internal departments e.g. Merchandising, Planning, Finance, IT, and Warehouse Operations—to align freight management with overall business objectives.
Lead process transformation and cost-reduction initiatives aimed at improving operational efficiency.
Address cargo discrepancies with warehouse staff and coordinate LSP corrective actions and initiate claims procedures.

Ideal Candidate

Minimum Diploma and above in logistics, supply chain or relevant disciplines
Minimum 5 years relevant experience
Self-motivated with an ability to meet tight deadlines
Strong team player with collaborative work style
Exceptional communication skills paired with attention to detail
Proactive approach towards problem-solving in freight operations
Professional conduct when interacting with all stakeholders
Proficiency in English is mandatory
Skilled in Microsoft Office Suite (Word, Excel)
Comfortable with working hours in 12 pm to 9 pm (Monday to Friday) to cover European time zone

DFS is an equal opportunity employer. It is the Company’s policy and practice to employ, promote and treat all employees and applicants on the basis of merit, qualifications and competency and to provide all employees with a workplace that is free of discrimination. Employment decisions are based on qualifications such as education, work experience and talent, and are made without regard to race, color, gender, religion, age, national origin, marital status, sexual orientation, disability or any other basis protected by law.

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