Req ID:  291

San Francisco, United States

Date:  04-Aug-2022

Loss Prevention Investigator


You will be an important member of the Lost Prevention Team and will protect DFS’ Company assets by identifying/mitigating potential areas of loss. You will perform investigative loss preventions duties, as well as retail physical security duties, to ensure that all staff and customers are in a secure and safe environment. 

Your Responsibilities include: 

  • Protect DFS Company assets by identifying potential areas of loss through pilferage, fraud, embezzlement, and theft (internal and external)
  • Conduct comprehensive investigations, including thorough documentation, video review, and summary reports
  • Maintain a Case File, with open/closed Cases/Inquires
  • Monitor CCTV and alarm equipment to reduce shrinkage, prevent loss, and apprehend “in-progress” theft suspects
  • Execute merchandise security checks, checkpoint inspections, and conduct ad-hoc employee exit searches
  • Audit POS exceptional transactions and cash variances 
  • Ensure DFS Properties are monitored for (potential) shoplifters, using plain-clothes surveillance techniques
  • Shoplifter apprehensions will be carried out in strict accordance with DFS Policy and Procedures and in a manner whereby it is to the best of your knowledge that the Company is protected from any legal liabilities
  • Liaise with Law Enforcement Agencies frequently; Municipal, State and Federal, including participating in the prosecutorial process
  • Testify in legal/court proceedings as needed, including responding to Court-Ordered Subpoenas
  • Monitor building premises and shop floor for safety and security hazards such as fire, power failure and render assistance in such emergencies 
  • Report any accident/injury/hazard in the workplace to manager or the site OHS Representative using the DFS’ systems and the logbook
  • Patrol building premises/shop floor to prevent external and internal pilferage and report any loss uncovered for immediate action 

Key Requirements

  • Secondary School or High School Diploma equivalent 
  • Minimum 2 years’ experience in Loss Prevention, Retail Security or similar field
  • Previous experience in an Investigative Role, demonstrable ability to conduct “beginning-to-end inquiries,” with little guidance
  • Report-Writing Capabilities, including systematically documenting events in a coherent and organized fashion
  • Current CA Guard Card
  • Must be able to pass a criminal background check, as required
  • Able to engage with persons during circumstance involving arrest for theft or other unlawful behavior
  • Able to appropriately address situations involving unruly or disorderly persons 
  • Able to work flexible hours and shifts, including weekends, nights and holidays as required by the needs of the business 

DFS is an equal opportunity employer. It is the Company’s policy and practice to employ, promote and treat all employees and applicants on the basis of merit, qualifications and competency and to provide all employees with a workplace that is free of discrimination. Employment decisions are based on qualifications such as education, work experience and talent, and are made without regard to race, color, gender, religion, age, national origin, marital status, sexual orientation, disability or any other basis protected by law.