Loss Prevention Investigator

Overview:

You will be an important member of the Lost Prevention Team and will protect DFS’ Company assets by identifying/mitigating potential areas of loss. You will perform investigative loss preventions duties, as well as retail physical security duties, to ensure that all staff and customers are in a secure and safe environment. 

Your Responsibilities include: 

• Protect DFS Company assets by identifying potential areas of loss through pilferage, fraud, embezzlement, and theft (internal and external)
• Conduct comprehensive investigations, including thorough documentation, video review, and summary reports
• Maintain a Case File, with open/closed Cases/Inquires
• Monitor CCTV and alarm equipment to reduce shrinkage, prevent loss, and apprehend “in-progress” theft suspects
• Execute merchandise security checks, checkpoint inspections, and conduct ad-hoc employee exit searches
• Audit POS exceptional transactions and cash variances 
• Ensure DFS Properties are monitored for (potential) shoplifters, using plain-clothes surveillance techniques
• Shoplifter apprehensions will be carried out in strict accordance with DFS Policy and Procedures and in a manner whereby it is to the best of your knowledge that the Company is protected from any legal liabilities
• Liaise with Law Enforcement Agencies frequently; Municipal, State and Federal, including participating in the prosecutorial process
• Testify in legal/court proceedings as needed, including responding to Court-Ordered Subpoenas
• Monitor building premises and shop floor for safety and security hazards such as fire, power failure and render assistance in such emergencies 
• Report any accident/injury/hazard in the workplace to manager or the site OHS Representative using the DFS’ systems and the logbook
• Patrol building premises/shop floor to prevent external and internal pilferage and report any loss uncovered for immediate action 

Key Requirements

• Secondary School or High School Diploma equivalent 
• Minimum 2 years’ experience in Loss Prevention, Retail Security or similar field
• Previous experience in an Investigative Role, demonstrable ability to conduct “beginning-to-end inquiries,” with little guidance
• Report-Writing Capabilities, including systematically documenting events in a coherent and organized fashion
• Current CA Guard Card
• Must be able to pass a criminal background check, as required
• Able to engage with persons during circumstance involving arrest for theft or other unlawful behavior
• Able to appropriately address situations involving unruly or disorderly persons 
• Able to work flexible hours and shifts, including weekends, nights and holidays as required by the needs of the business