Sales Associate

Job Description

DFS promises to be the world traveler's preferred destination for luxurious shopping. We offer our customers a carefully curated selection of exceptional products from over 700 of the world's leading brands across multiple categories: fashion and beauty & fragrances and watches & jewelry and wines & spirits.  DFS stores are located in some of the world's most iconic destinations - each selected for its unique appeal.

We are currently on the hunt for experienced and highly motivated Sales Associates to join our Fashion team.

The role:

As the Sales associate, you will be the brand ambassador and a smiling face of DFS. You will work on the most important role in the sales floor, and be the first direct conduit between our Products and our Customers. You will build the customer loyalty and relationships while challenging yourself with the sales and productivity targets.

Selling via the Best Customer Experience

• Assist customers in selecting, purchasing, and refunding merchandise while demonstrating your excellence in customer service 
• Complete customer transactions in a professional and timely manner
• Identify customer’s temperaments and recommend products that suit their style
• Respond to customer queries and complaints in a polite and courteous manner; refer to the Manager on Duty if appropriate
• Assist other sales staff in peak periods to ensure customers in all areas are attended to promptly, with waiting time reduced to the minimum

Floor and Product Presentation

• Ensure floor presentation meets or exceeds brand and DFS requirements
• Maintain reasonable stock levels of all merchandise in the department
• Be familiar with the store layout; direct customers to merchandise, services and facilities as appropriate
• Assist the Management team in the coordination and execution of merchandising activities, e.g. inventory management, promotional activities and merchandise stock flow

Key Requirements

• Minimum 1 year’s  sales or cashiering experience in a retail environment
• Proficient with handling a POS register machine
• Able to work in a fast-paced, high pressure environment
• High energy level, have a positive approach to job and group responsibilities
• Ability to work flexible hours / shifts, including weekends, nights and holidays. 
• Fluency in English language

Benefits:

• DFS New Zealand offer world class training for employees who demonstrate the values and commitment that DFS aspire to
• We also offer a competitive remuneration package
• A very generous staff discount and opportunities for regular rewards and commission.
• Discounted health care

If you are looking for a fun and busy environment and your interpersonal skills are top notch, then we would love to hear from you. Don't delay send your CV and cover letter today!

Due to the high volume of applications received, we are only able to contact shortlisted candidates.