Req ID:  6208
Location: 

Los Angeles, United States

Date:  11 May 2024

Mgr II, Product Sales

What you'll be doing?

DFS promises to be the world traveler's preferred destination for luxurious shopping. We offer our customers a carefully curated selection of exceptional products from over 700 of the world's leading brands across multiple categories: fashion, beauty & fragrances, watches & jewelry and wines & spirits.  We are currently searching for an experienced and motivated Boutique Manager to work Full-Time in the new Macallan Boutique located in Tom Bradley International Terminal at LAX Airport. The Macallan Boutique provides a home-from-home experience for global customers, where brand expert retail ambassadors deliver an exceptional shopping experience. 

As the Macallan Boutique Manager, you will be the primary conduit between the retailer and the Brand in a harmonious manner that respects the retailer standards whilst ensuring the brand expectations are incorporated with daily operations to achieve a more efficient, productive, and profitable store. You will be responsible for maintaining Boutique service levels and smooth operations, including daily store and team presentation spot checks, inventory management and ensuring selling guidelines are followed. You will support the recruitment and hiring of talent for the new Boutique. 

Responsibilies: 

  • As primary point of contact for the brand in the Boutique, The Macallan Brand Consultant is a retail ambassador of The Macallan and embodies the DNA and values of the brand
  • Leading by example in demonstrating the role model behaviour that is representative of the brand in striving to deliver the promised brand experience to each and every customer
  • Responsible for maintaining Boutique service levels and smooth operations, including daily store and team presentation spot checks, inventory management and ensuring selling guidelines are followed
  • Team Coach for developing brand knowledge and luxury selling skills, following formal trainings in support of education manager
  • Proposing and implementing incentives and recognition programs to improve sales performance and increase team morale

Ideal Candidate

  • Minimum 3 years within luxury retail industy with supervisory level experience
  • Bachelor’s Degree in Management, Business or equivalent is a plus
  • Knowledge in Mircosoft Office
  • Professional knowledge of stock control management
  • Knowledge of wine & spirtis industry 
  • Strong multi-dimensional leadership ability, enjoy working in a culturally diverse environment 
  • Responsible and self-motivated to handle multiple, diverse tasks
  • Adaptable and fast leader with customer centric mentality
  • Able to make sound decisions with relevant facts at hand, does not shy away from conflict
  • Ability to communicate effectively and efficiently with internal and external customers. 
  • Work independently and on weekends and outside of regular office hours, if required
  • Fluency in English ability to speak a second language is a plus 

 

Benefits:

  • Day One Comprehensive Health Benefits
  • 401k Plan Contributions
  • Paid Time Off
  • Paid Holidays
  • Annual Bonus
  • Parking Reimbursement
  • Employee Discounts  

*This role is salary, exempt. The pay range is $75,000-$100,000.

DFS is an equal opportunity employer. It is the Company’s policy and practice to employ, promote and treat all employees and applicants on the basis of merit, qualifications and competency and to provide all employees with a workplace that is free of discrimination. Employment decisions are based on qualifications such as education, work experience and talent, and are made without regard to race, color, gender, religion, age, national origin, marital status, sexual orientation, disability or any other basis protected by law.