Req ID:  6127


Date:  7 Feb 2024

Manager, Freight (Operations)

Position Summary

The Freight Manager plays a pivotal role as an integral member of the DFS Supply Chain, contributing significantly to the seamless and efficient flow of goods within the organization. DFS Supply Chain oversees a supply chain network across multiple global regions, including the Asia-Pacific (APAC), Europe, the Middle East & Africa (EMEA), North America (NAM), and Oceania.

As the Freight Manager, you will oversee and optimise DFS’s global freight operations. You will play a critical role in ensuring the efficient, secure and cost-effective transportation of merchandize, point-of-sales material, visual merchandising and project materials globally wherever DFS is present. You will manage a freight professional team and collaborate with various stakeholders to meet organizational objectives. This position reports directly to the director of Freight & Logistics, and the successful candidate will have a proven track record of success in freight operations management, especially in commercial and/or retail freight.

Essential Job Duties and Responsibilities

Freight Operations

  • In Partnership with DFS’s partner 4PL to ensure seamless, timely and optimized freight movements
  • Acts as subject matter expert (SME) to handle, guide and / or answer logistics related questions from both internal and external parties
  • Maintains strong relationships with the incumbent Freight Forwarders (LSPs)
  • Executes regular reviews with LSPs on service quality.
  • Creating & maintaining a centralized knowledge database in the forms of SOP or SWI
  • Maintains daily overview of exception reports and follow up on shipment/issue updates with individual Freight Coordinators
  • Keeps LSPs and 4PL informed of shipment exceptions or any special shipment handling requirements
  • Collaborates daily within DFS Logistics community, as well as with various stakeholders on operational matters, such as Warehouse, Shipping & Planning Teams

  • Oversees DFS open claims with LSPs and 4PL; Ensure claims are addressed in a timely fashion by LSPs or 4PL (whichever is applicable)
  • Partners with 4PL to maintain and deliver reports necessary to protect the robustness of the supply chain, such as:
    • Claim Report
    • ISF Report
    • Freight timeliness
    • Any other applicable reports where necessary
  • Undertakes any other tasks or projects as may reasonably be expected within the role of Freight Manager


  • Maintains a Business Continuity Plan
  • Maintains appropriate levels of confidentiality
  • Review and improve processes with 4PL
  • Support Business Development Initiatives & New Store Openings
  • Support Global Supply Chain initiatives (Automation, Reverse Logistics, etc)

Develop and lead the Freight team

  • Recruit, build and develop a high performing & effective Freight operations
  • Provide development opportunities and guidance where necessary
  • Conduct annual appraisal meetings, set individual/collective objectives, providing coaching & feedbacks
  • Provide day-to-day direction concerning work assignments, overtime requirements and priorities.

Key Requirements


  • Bachelor's Degree in Logistics or Supply Chain Management preferred

  • Bachelor's Degree in a relevant academic area such as Engineering, Accounting, etc. may be substituted

  • 3 to 5 years of experience in Freight operations with at least 1 year in a managerial position. Preferably with Freight Forwarding companies experienced with commercial freight

  • Fluency in English

  • In-depth knowledge of transportation procurement, industry regulations, and market dynamics.

  • Proficient in MS computer applications (Excel, Word, Powerpoint) is a must

DFS is an equal opportunity employer. It is the Company’s policy and practice to employ, promote and treat all employees and applicants on the basis of merit, qualifications and competency and to provide all employees with a workplace that is free of discrimination. Employment decisions are based on qualifications such as education, work experience and talent, and are made without regard to race, color, gender, religion, age, national origin, marital status, sexual orientation, disability or any other basis protected by law.