Req ID:  2346


Date:  05-Dec-2022

Manager, Cloud Operations

Job Description


DFS Group is the world’s leading luxury travel retailer. Established in Hong Kong in 1960, DFS Group continues to be a pioneer in global luxury travel retail, offering its customers a carefully curated selection of exceptional products from over 750 of the most desired brands. Its network consists of 54 duty free stores located in 13 major global airports and 23 downtown Galleria locations on four continents, as well as affiliate and resort locations. The Group is privately held and majority owned by the world’s largest luxury conglomerate, Moët Hennessy Louis Vuitton (LVMH).


At DFS, we’re embarking on an exciting digital and technology transformation journey to reimagine the future of luxury travel retail and deliver amazing experiences for our customers, brands, and partners – a DFS 2.0 powered by data, digital and technology.  As part of the journey, the CTO team would be building together the next generation technology foundation for DFS – a 100% cloud company to scale, best in class networks worldwide to run, seamless high performing workplace and employee experiences to create, architecture and engineering at the core to guide, and innovations around retail to transform. 


As a CloudOps Manager, you will be responsible for monitoring and managing the infrastructure hosted on different clouds, optimizing the cloud resources, and supervising the cost.

If you are passionate about the cloud transformation and operations, come and join us!




  • Participate in regular operation meetings, working closely with the application team, cloud vendors, as well as operation partners to deliver and manage cloud infrastructure
  • Participate in the management and monitoring of all cloud infrastructure, including weekend deployments of production and OS updates as needed
  • Prioritize and work on tickets that are opened by various groups that relate to cloud infrastructure
  • Provide Customer Service including escalated support for problems and issues
  • Create and maintain cloud resources for applications build, test and deploy
  • Configure and deploy monitoring tools and scripts for systems and applications
  • Provide effective communication of projects and tasks to the Operations team and stakeholders in other departments
  • Monitor the cloud resource usage as well as the consumption from the cost perspective
  • Manage monthly bills for different cloud platform and monitor the credit limits
  • Works closely with operation partners and cloud vendors to ensure cloud services are available 24 x 7


Key Requirements


  • Bachelor's in Computer Science or equivalent 
  • At least 5 years of experience in Cloud Operations and/or related fields
  • Good knowledge of cloud technologies, e.g. Azure, AWS and AliCloud 
  • Working experience in maintaining and enhancing existing operational cloud infrastructure
  • Working experience in resolving problems at their roots, looking for failure patterns and proposing long-term solutions
  • Possess troubleshooting and problem analysis skills 

DFS is an equal opportunity employer. It is the Company’s policy and practice to employ, promote and treat all employees and applicants on the basis of merit, qualifications and competency and to provide all employees with a workplace that is free of discrimination. Employment decisions are based on qualifications such as education, work experience and talent, and are made without regard to race, color, gender, religion, age, national origin, marital status, sexual orientation, disability or any other basis protected by law.