Req ID:  2535


Date:  25-Nov-2022

Manager, B2B Partner Systems

Job Description


DFS Group is the world’s leading luxury travel retailer. Established in Hong Kong in 1960, DFS Group continues to be a pioneer in global luxury travel retail, offering its customers a carefully curated selection of exceptional products from over 750 of the most desired brands. Its network consists of 54 duty free stores located in 13 major global airports and 23 downtown Galleria locations on four continents, as well as affiliate and resort locations. DFS Group employs more than 5,000 people focused on creating inspiring omnichannel retail experiences for its customers and is headquartered in Hong Kong with offices in Australia, Cambodia, China, France, Indonesia, Italy, Japan, Macau, New Zealand, Singapore, United Arab Emirates, United States of America, and Vietnam.


The DFS Global Technology Team is seeking a technology leader to drive the innovation, design, implementation, and global rollout of DFS’ B2B Partners & Incentives solution. This candidate will have the unique opportunity to collaborate with a diverse group of stakeholders including product owner, business leaders, IT and external travel partners to enable the product vision. This candidate should possess a balance of product delivery, travel industry business acumen, strong communication skills, and application support experience. The ideal candidate should be results-oriented, eager to learn and with a passion for technology. 




  • Enable product vision and strategize product development
  • Work with Product Owner to plan roadmap, manage budget and raise capital expenditure requests
  • Manage contracts and statement of work
  • Able to capture stakeholders’ pain points and recommend appropriate solution/approach. 
  • Perform solution review, effort estimates, and costs
  • Manage vendor purchase orders, invoices and payment inquiries
  • Manage stakeholders, vendors, and development team
  • Participate in feature inception, backlog grooming, sprint reviews (or equivalent)
  • Manage technology ecosystem dependencies, delivery quality/issues/risks
  • Engage with subject matter experts, other technology teams to escalate/remove impediments
  • Plan releases for product incremental features
  • Build up and retain knowledge, documentations for product
  • Manage and document incidents, problems and production request tickets
  • Manage support team members and their workloads
  • Lead and drive root cause analysis to problem resolutions
  • Responsible for incident communication plans to stakeholders
  • Enable smooth transition and knowledge transfer between product team and support team for production releases


Key Requirements


  • Bachelor’s or Master’s degree in Engineering, Computer Science, Information Systems, Software Development or equivalent
  • At least 7 years of experience
  • Agile and ITIL certifications are desirable
  • Agile delivery experience
  • Retail or travel industry business acumen preferred
  • Working knowledge with the following:
    • PHP (symfony), React JS, Java (springboot), MySQL, Microsoft Azure, Alicloud, AWS
    • DevOps tools (e.g. Docker, Kubernetes, Jenkins)
    • Quality tools (e.g. SonarQube)
    • Monitoring tools (e.g. Datadog)
    • Collaboration tools (e.g. Confluence, Jira)

DFS is an equal opportunity employer. It is the Company’s policy and practice to employ, promote and treat all employees and applicants on the basis of merit, qualifications and competency and to provide all employees with a workplace that is free of discrimination. Employment decisions are based on qualifications such as education, work experience and talent, and are made without regard to race, color, gender, religion, age, national origin, marital status, sexual orientation, disability or any other basis protected by law.