Req ID:  507

Los Angeles, United States

Date:  26-Jun-2022

Learning & Development Manager

Learning and Development Manager

To effectively strengthen and grow the DFS development culture and internal talent pool through the implementation, delivery and support of development related activities.  Development includes growing talent in line with the vision of “Exceptional People Delivering Exceptional Product”.  The role encompasses training coordination, design, delivery, consultation and follow-up regarding development plans, performance management education and coaching as well as people related contributions to assist the achievement of DFS business objectives.  To be responsible for the identification, development and communication of learning strategies for the assigned division(s).

Job Description

Partnership with Business Clients and Internal Customers

  • Establish strong partnership with business clients/internal customers to continuously remain aligned with current business issues and opportunities, as related to learning and development.
  • Actively assist in the communication, alignment and implementation of learning and development related initiatives across the Division, in support of DFS business goals and strategic objectives.
  • As a member of the global network of DFS Learning & Development professionals, facilitate the understanding and delivery of global programs and strategies to the division team as well as facilitate the communication of division needs to the Global Learning & Development team.
  • Partner with key stake holders to ensure a proper orientation session(s) are facilitated and coordinate orientation schedule for all new managers.
  • Supervise the quality of POS, Customer Service, and Product Knowledge training provided by the local teams.
  • Serve as Master Trainer for Global and Group programs, training others to conduct programs as required and delivering training for Supervisory and Management programs.
  • As a Certified Master Facilitator, assist to facilitate internal team strategy meetings for division / department heads.
     Partner with the local team(s) to recognize coachable moments on the sales floor.
  • Strategize with GM/AGM’s on recognizing opportunities to enhance the delivery of Unforgettable Service.

Key Requirements

  • Bachelor’s Degree required preferably in Human Resources or related field; or at least eight years of related work experience in lieu of degree.
  • Minimum five years’ experience specifically in Human Resources, Development, Training or similar experience required.
  • Excellent presentation and communication skills.
  • Fluency in English verbal and written skills and bilingual language skills in Japanese, Korean or Mandarin desirable.
  • Possession of or willingness to obtain Master of Facilitation certificate
  • Strong interpersonal skills with a special sensitivity to working in a multi-cultural environment.
  • Strong leadership abilities.
  • Must be able to work with all levels of personnel both within and outside of organization.
  • Flexible to work schedule to meet business needs.

DFS is an equal opportunity employer. It is the Company’s policy and practice to employ, promote and treat all employees and applicants on the basis of merit, qualifications and competency and to provide all employees with a workplace that is free of discrimination. Employment decisions are based on qualifications such as education, work experience and talent, and are made without regard to race, color, gender, religion, age, national origin, marital status, sexual orientation, disability or any other basis protected by law.