Intern, Digital & Customer Engagement Center

DFS Group Limited (LVMH Group) is the world's leading luxury retailer catering to the traveling public. We have attained this position by listening to our clientele, adapting to changes in our customer base, and continually responding with innovative concepts. Our strength lies in our strategic brand partnerships, groundbreaking store and product development, superior assortments, and targeted marketing programs. As we continue to perfect our business model, improve our offerings and expand into emerging markets, we are well positioned to remain the world's leading luxury retailer.

The Digital & CEC intern holds a crucial position responsible for digital initiative management, campaign planning & execution to drive traffic, digital sales and ROI. This role involves close collaboration with internal stakeholders and external agencies to efficiently oversee campaigns, strategic planning, and enhance the customer journey. He or she will need to demonstrate adept coordination, time management, and multitasking abilities to ensure seamless alignment and planning across various projects and initiatives.

Key Responsibilities:

Customer Engagement Operation:
- Assist in strategic planning, campaign execution, and agency communication to ensure effective launches.
- Design customer journey for O2O journey to capture traffic to fans acquisition and drive sales conversion.
- Manage the communication touch point and calendar for customer communication and engagement.
- Consolidate the campaign and offer information to work with agency for content creation.
- Provide operation insight to enhancement the WeCom and XHS productivity.
Performance Tracking and Review:
- Conduct data and performance reviews for campaigns and touchpoints, evaluating effectiveness and other pertinent KPIs.
- Analyze and report on the conversion funnel to enhance campaign performance, initiatives, and ROI for senior management.
Digital Presence Platform Management and Digital Tool Gatekeeping:
- Coordinate with vendors and partner with agencies to leverage digital tool for sales converted and tracking.
- Work with agencies for digital tool set up and testing.

Requirements:

Currently pursuing or holding a degree in Marketing, Communications, Business, or a related field.
Demonstrates excellent written, communication, and verbal skills in English and Mandarin; Cantonese is a plus.
Exhibits a proactive, creative, strategic, and detail-oriented mindset.
Digital savvy, marketing or EC experience, well known in WeCom and XHS
Proficient in Microsoft Office applications, including Excel and PowerPoint

DFS is an equal opportunity employer. It is the Company’s policy and practice to employ, promote and treat all employees and applicants on the basis of merit, qualifications and competency and to provide all employees with a workplace that is free of discrimination. Employment decisions are based on qualifications such as education, work experience and talent, and are made without regard to race, color, gender, religion, age, national origin, marital status, sexual orientation, disability or any other basis protected by law.

Apply now »