Hermes Boutique Manager

What you'll be doing?

Become part of DFS, and open up your horizons to the world with our unique savoir-faire. Let your passion take you from milestone to milestone; embark on a journey to unlock your full potential. A culture connected by trust and individuality, where luxury, travel and retail combine to provide a truly global workplace experience: start your career in one part of the world, and find your home in another. Be part of the LVMH Group, and transform from luxury admirer to luxury insider. Growth opportunities, holistic expertise, and bonds lasting for life. A World of Possibilities – that’s DFS.

We are currently searching for an experienced luxury leader for the Hermes Boutique Manager role for the Hermes store located in the Tom Bradley International Terminal at Los Angeles International Airport. This is an full-time, salary exempt position. The pay range is $80,000 - $103,000 annually.

The Role:

As the Hermes Boutique Manager, you will effectively lead, develop, and support sales and operations of the Hermes Boutique at DFS Los Angeles International Airport. To meet and exceed sales and profitability targets:

Be a strong, decisive, and collaborative leader who builds a climate of service excellence and leads the team to deliver extraordinary client experiences and partners with the Assistant General Manager of Fashion Luxury at DFS LAX.
Be a dynamic and inspiring leader who embodies the organizations values.
Build spheres of influence within the DFS LAX team.

Sales

Identify business opportunities and implement actions that consistently achieve or exceed monthly, quarterly, and annual store sales targets.
Direct Store Team to drive client development activity among individual team members.
Demonstrate passion and deliver elevated client service experiences leading the team to unforgettable service model.
Manage and motivate & inspire the team to drive business through key product pillars.
Ensure continuous Client Experience management presence on the floor, coaching the team on the selling ceremony and ensuring Cartier client experience expectations are being delivered.

Talent

Elevate, train, inspire a winning team, creating a culture of best in service & selling organization
Accurately assess capabilities and build strategic development plans to grow talent at all levels fostering career growth.
Continuously encourage, coach, and provide qualitative feedback, utilizing reward and recognition as well as performance management process to improve team engagement and performance.

Ideal Candidate

Candidate Qualifications:

Bachelor’s Degree in Management, Business or equivalent
3+ years’ retail stire leadership experience with sales and luxury merchandise
Proven track record in sales generation, managing achievement of sales goals.
Flexibility to work nontraditional hours, including nights, weekends, and holidays.
Strong multi-dimensional leadership ability, enjoy working in a culturally diverse environment
Able to make sound decisions with relevant facts at hand, does not shy away from conflict
Good problem solving skills
Proven ability to develop new opportunities and maintain client relationships while ensuring brand recognition and location mix of business.
Proficiency with Microsoft Office, Word, Excel. Outlook, Salesforce, Power Point, Client tracking systems and Point of Sales (POS).

Benefits:

Day One Comprehensive Health Benefits
401k Plan Contributions
Paid Time Off
Paid Holidays
Annual Bonus
Parking
Employee Discounts

DFS is an equal opportunity employer. It is the Company’s policy and practice to employ, promote and treat all employees and applicants on the basis of merit, qualifications and competency and to provide all employees with a workplace that is free of discrimination. Employment decisions are based on qualifications such as education, work experience and talent, and are made without regard to race, color, gender, religion, age, national origin, marital status, sexual orientation, disability or any other basis protected by law.

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