Hermes, Boutique Manager

Hermes, Boutique Manager

Hermes Boutique Manager is the primary conduit between the corporate merchant team and the customer, ensuring a seamless customer experience aligned to the company vision while effectively driving sales. The PSMs own their brand/categories of business at store level and are responsible for ensuring promotions, product training, and overall floor presentations are being met. 

Selling and the Customer Experience 
•Lead, inspire and celebrate exceptional customer experiences
•Action sales, clearance, promotions, and incentive targets with passion. Focus on ways to increase and continually improve: 
-    Conversion of customers from non-buying to buying
-    Spend per transaction and 
-    Average Units per Sale 
• Ensure a high energy, positive floor experience for staff and customers 
-    Observe, coach and react to what is happening to continually improve the customer experience and team productivity 
-    Manage team visibility on the shop floor for optimal staffing and floor coverage 
•Effectively communicate company overall objectives and how the sales team are critical to achieving store sales targets and company's strategies. Ensure the teams have clear goals and objectives which remain focused on customer experience and productivity targets
•Review sales productivity and individual sales team member’s performance on a regular basis

People and Team Management
• Create and promote a positive work environment in line with DFS values, employee related policies and local environment considerations. Responsible for sales staff retention, development and engagement
•Work with AGM Sales to identify potential talent. Ensures development plan is in place and being actively reviewed 
•Prepare and deliver performance appraisals by providing constructive feedback. Take corrective action if needed
•Lead, coach and train the team to ensure they are consistently growing in skills, confidence and effectiveness in their roles
•Actively participate in training discussions
•Participate in recruitment and selection as required. Ensure recruitment interviews are conducted in a professional and efficient manner

Product Management
•Maintain a very high standard of product and brand knowledge for your area, and ensure the same from your team 
•Maintain and enhance local brand relationships, while upholding confidentiality in sales and performance related information 
•Ensure floor presentation meets or exceeds brand and DFS requirements 
•Participate in the development and execution of merchandise strategy including promotions, seasonal buys, etc.
•Set and maintenance of appropriate Presentation Stock (PS) levels 
•Facilitate the interests of the best clients via the product

General 
•Actively participate in corporate charity initiatives, local community and government activities to demonstrate DFS’ commitment to the local community 
•Actively promote the DFS brand and a strong positive professional image at all times
•Complete internal reports and participate in various projects as/when required
•Manage team compliance with all company policies and procedures, customs regulations and relevant trading laws, raising any concerns or issues to AGMs

What you'll be doing?

We are seeking an outgoing and assertive individual as our Product Sales Manager (PSM), who will be the primary conduit between the corporate merchant team and our customers. You will have the autonomy to manage, mentor, and develop a cross-functional sales team. You will own your brand/categories of business at store level to ensure all promotions, product training, and floor presentations are in place effectively, executing what needs to happen to drive sales today as well as for future growth.

Drive Sales 

• Manage your sales floor to ensure a high energy, positive floor experience for staff and customers 
• Effectively partner with the Platinum Services team to enhance the customer experience Team & Service Management 
• Review sales productivity and individual sales team member’s performance on a regular basis

People Development

• Provide effective team leadership through open communication, training, coaching and active encouragement of the sales team to meet or exceed location sales targets
• Lead, coach and train your team to ensure they are consistently growing in skills, confidence and effectiveness in their roles
• Prepare and deliver performance appraisals providing relevant and specific feedback
• Participate in recruitment and selection of your Team Leaders and sales staff as required

Product Management

• Be the primary communication link between product merchants and internal stakeholders; prepare and participate in the bi-monthly Brand / Product conference calls 
• Maintain and enhance local brand relationships, while upholding confidentiality in sales and performance related information 
• Participate in the development and execution of merchandise strategy including promotions, seasonal buys, etc.

Ideal Candidate

• Bachelor’s Degree in Management, Business or equivalent 
• 3-4+ years’ retail store experience; leadership experience with sales and luxury merchandise a plus
• Proven ability to lead through leaders, with direct management of Team Leads and oversight of sales team
• Proven success managing appointment-driven business with a strong retained VIP client base
• Strong multi-dimensional leadership ability, enjoy working in a culturally diverse environment 
• Able to make sound decisions with relevant facts at hand, does not shy away from conflict
• Good problem solving skills
• Work independently and on weekends and outside of regular office hours, if required
• Fluency in English and other languages as required by location