General Manager

Job Description

We are looking for a seasoned retail management expert to join us as the General Manager. You will be one of our key business leaders in crafting strategies to deliver exceptional services to our customers, drive sales and profitability in your specific business unit. You will take ownership to meet store profit goals, control store expenses, achieve sales targets, and uphold the company’s luxury brand image while managing the performance, morale and development of the sales team. 

Enhance Store Profitability and Productivity

• Develop the location’s expense and sales budgets in consultation with Managing Director and Director of Operations and Control
• Sets store selling and productivity plans to achieve or exceed customer penetration and spend targets; grow market share
• Minimize stock losses through effective management oversight of stock control practices and security procedures
• Oversee Lease Brand Business relations; participate in lease negotiations; organize strategies and tactics to build the lease business including working with the merchants, marketing teams and brands as appropriate on PSC events, training, mystery shoppers and store layouts
• Communicate the company’s overall objectives and location store’s sales targets to local management. Ensure location management team set goals and objectives which remain focused on overall business strategies 

Talent Development

• Ensure a development plan is in place and actively reviewed for all management and potential management team members; partner with Managing Director and Talent Management to ensure a succession plan is in place and actively progressing for your territory
• Work with Store teams, Merchants and Visual to develop and implement both store presentation and promotional activities

Promote DFS’ brand image

• Actively participate in corporate charity initiatives, local community and government activities to demonstrate DFS’ commitment to the local community in both business and social senses 
• Complete internal reports and participate in various projects in conjunction with other senior managers, as required

Key Requirements

• Bachelor’s Degree in Management, Business or equivalent
• At least 7 years’ experience in retail store management required; regional and market leadership experience with merchandising and financial accountability highly desired
• Strong multi-dimensional leadership ability; able to effectively operate in a culturally diverse environment with astuteness and sensitivity
• Must have high degree of integrity and confidentiality with a keen sense of business/financial acumen 
• Strong interpersonal skills and be able to work well with personnel at various levels
• Strong communication skills, both oral and written and be comfortable in making high level presentations
• Strong analytical skills; ability to work with complex issue
• Able to make sound decisions with relevant facts at hand; do not shy away from conflict