Fragrance Advisor, Jo Malone

What you'll be doing?

We are looking for an outgoing fragrance expert to deliver exceptional customer service to our customers. As the Fragrance Advisor, you will be an ambassador of the brand. You will leverage your product knowledge to provide friendly and customized service to all clients. You will strive to discover your clients and their every needs, build customer loyalty and relationships while delivering sales and productivity targets.

Provide a unique one-on one consultation; cultivate loyal customers by offering professional advice on fragrances
Deliver high brand knowledge at all time
Answer client inquiries relating to product and billing on a daily basis
Be accountable for the sales results of the fragrance you represent
Explain the features and benefits of our merchandise in addition to DFS’ service differentiators
Provide accurate product and shop promotion information to the customers
Sell to customer's needs and cross-sell other products and brands to exceed customer's expectations
Accurately ring and process sales transactions in accordance with company’s Cash Handling Procedures
Close sale by thanking clients and building relationships to seek opportunities to grow sales in future
Return cash floats and all necessary documents to close registers and secure sales receipts
Assist in proper handling of merchandise, e.g. maintenance of visual merchandising, testers and brand guidelines
Perform various non-selling duties, e.g. receive merchandise, housekeeping, inventory control, and update price changes

Ideal Candidate

1-2 years’ retail experience, with accurate and quick transaction handling ability
High School graduate or equivalent
Ability to communicate effectively to provide excellent customer service
Ability to work in a fast-paced, high pressure environment
Familiar with using the POS Terminal
Able to work flexible hours as required by the business

DFS is an equal opportunity employer. It is the Company’s policy and practice to employ, promote and treat all employees and applicants on the basis of merit, qualifications and competency and to provide all employees with a workplace that is free of discrimination. Employment decisions are based on qualifications such as education, work experience and talent, and are made without regard to race, color, gender, religion, age, national origin, marital status, sexual orientation, disability or any other basis protected by law.

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