Req ID:  1482

Hong Kong, China

Date:  13-May-2022

IT Director, Merchandising Systems

Job Description


The DFS Technology team is seeking a Director for Merchandising Systems – a global role, based in Hong Kong. This individual will be responsible for maximizing the value of key technologies used by DFS Merchant, Master Data teams , Planning, Replenishment and for the global store and distribution center network as well as all digital channels of DFS. They will do this by working collaboratively with business and IT partners to develop and execute their domain technology roadmap for DFS’ ambitions across all channels. The role will entail oversight of software & partner selection, business analysis, solution design, implementation, and end-to-end service delivery. The Director, their team members and technology partners will work with business leaders and product owners to drive the roadmap in support of DFS’ overall vision and business objectives. The candidate should possess a balance of technical depth, business acumen, and strong communication skills. Candidate should be independent, results-oriented, eager to learn and with a passion for technology. 

Essential Job Duties and Responsibilities
•    Provide overall people and technology leadership to the Merchandising Systems team 
•    Develop and maintain excellent relationships with business leaders and teams from across the DFS organization.
•    Engage DFS brand partners to participate in the digitization of the end-to-end merchandise planning process, from assortment management, product creation and enrichment, procurement as well as logistics and inventory flow. 
•    Lead DFS’ Merchandising transformation initiatives working closely with cross functional domain and impact analysis.
•    Lead business requirements analysis for merchandising solutions and processes, considering risk management and cost-benefit analyses. 
•    Partner with product owners, tech leads, technology partners and cross-functional teams to implement solutions that meet the needs of the enterprise.
•    Lead the technology strategy and budget planning and management processes for merchandising systems and contribute to the wider enterprise technology strategy. 
•    Stewardship of overall IT services for the merchandising and supply chain systems domain, including customer satisfaction, service availability, service quality, communications, and DR strategy.

•    Successful candidates will possess deep technology implementation and service delivery experience in many of the following business process areas for retail, eCommerce and wholesale channels: 

  • Merchandise planning and budgeting
  • Demand forecasting
  • Replenishment & allocation
  • Product master data management 
  • Inventory management 
  • Assortment planning
  • Purchase order management 

•    Successful candidates: 

  • Will have experience leading, motivating, coaching, and developing diverse teams composed of direct, indirect and external members.  
  • Will have experience developing and managing budgets at the domain, program and project level of both capital and operational nature. 
  • Will have experience leading support for production systems with emphasis on service delivery, problem management, and the effective mitigation of technology obsolescence. 
  • Will have experience working in a multi-vendor environment. 
  • Will have experience managing overseas teams. 


Key Requirements


  • Bachelor’s or Master’s degree in Engineering, Computer Science or equivalent    
  • 12-15 years of experience designing and delivering technology solutions through consulting, retail, or travel industry experience    
  • Professional / technology certification is desirable
  • Demonstrates thorough abilities and/or a proven record of success in the following areas:
  • Master Data Management and/or Product Information Management (e.g. Informatica, SAP)
  • Retail planning systems (e.g. Aptos TXT, SAP, JDA, SAS, Oracle, etc.) 
  • ERP (e.g., SAP IS-Retail)
  • Promotion management and optimization 
  • Business Intelligence 
  • Business analysis, project and process management in retail planning and merchandising 
  • Vendor management
  • Stakeholder communications and management
  • Ability to work under pressure, independently and deliver quality work in a fast-paced work environment     


Other Qualifications / Core Competencies


  • Fluency in English language 
  • Curious and creative 
  • Strong attention to detail
  • Flexible and able to cope with ambiguity and evolving business environment
  • An ability to learn quickly and successfully adapt to rapidly changing technology
  • Strong interpersonal skills, effective communication 
  • Knowledge of current IT industry trends and solutions
  • Self-motivated, with ability to work independently  


Working Conditions / Environment


  • This role is based in Hong Kong, but occasional travel may be required (usually to Singapore)
  • This role involves the collaboration and management of overseas (remote) individuals and teams and the candidate should be comfortable with this working arrangement 


DFS is an equal opportunity employer. It is the Company’s policy and practice to employ, promote and treat all employees and applicants on the basis of merit, qualifications and competency and to provide all employees with a workplace that is free of discrimination. Employment decisions are based on qualifications such as education, work experience and talent, and are made without regard to race, color, gender, religion, age, national origin, marital status, sexual orientation, disability or any other basis protected by law.