Digital Solutions Lead

Job Description

DFS Global Technology is seeking an experienced Digital Solutions Lead to lead service management / process management / operations support activities, driving related operating practices and effective implementation of relevant standards. This candidate will be responsible to support rollout digital solutions. This candidate should possess a balance of technical depth, business acumen, and strong communication skills. The role involves working collaboratively with a range of stakeholders and providing knowledge and advice to support performance optimization.

Key Responsibilities:

Lead and manage multiple delivery plans across DFS’ global digital systems program, including project management, risk & issue management, communication, and change management
Lead and drive business requirements analysis, delivery plan on enhancements and processes, considering risk management and cost-benefit analyses
Ensure on time and on budget delivery of enhancements while also ensuring that service delivery gates and governance are properly adhered to
Manage incidents and problems related to digital solutions, leveraging all available IT resources and vendors
Review processes, change execution and result impacting solutions, understand failed changes and their impact, suggest improvements to avoid unnecessary business impact
Take ownership of major incidents and ensuring coordination of resolving parties, effective communication to stakeholders and post incident review
Manage IT services vendors for daily support
Standardize the process and procedure of service delivery
Manage SLA compliance (daily check, reporting)
Manage the relationship with different technology and business functions within various levels
Be the primary escalation point for digital solutions
Lead vendor to execute digital platform monthly performance test, adjust KPIs according to new added fe

Key Requirements

Degree in Computer Science, or equivalent experience
Minimum 6 years of relevant experience in technology implementation or consulting (preference with digital and ecommerce projects)
Experience in project and process management in the digital and eCommerce domain
In depth understanding of retail operations and eCommerce systems
Strong communication skills that enable you to communicate smoothly with the team, to give clear instructions, and to provide great customer service
Experienced working in multinational environments and flexible attitude
Innovative mindset to create new ways of working
Demonstrated project leadership skills, with direct responsibility for managing project teams, budget, and schedule

DFS is an equal opportunity employer. It is the Company’s policy and practice to employ, promote and treat all employees and applicants on the basis of merit, qualifications and competency and to provide all employees with a workplace that is free of discrimination. Employment decisions are based on qualifications such as education, work experience and talent, and are made without regard to race, color, gender, religion, age, national origin, marital status, sexual orientation, disability or any other basis protected by law.

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