Singapore
Digital Solutions Lead
Job Description
DFS Global Technology is seeking an experienced Digital Solutions Lead to lead service management / process management / operations support activities, driving related operating practices and effective implementation of relevant standards. This candidate will be responsible to support rollout digital solutions. This candidate should possess a balance of technical depth, business acumen, and strong communication skills. The role involves working collaboratively with a range of stakeholders and providing knowledge and advice to support performance optimization.
Key Responsibilities:
- Lead and manage multiple delivery plans across DFS’ global digital systems program, including project management, risk & issue management, communication, and change management
- Lead and drive business requirements analysis, delivery plan on enhancements and processes, considering risk management and cost-benefit analyses
- Ensure on time and on budget delivery of enhancements while also ensuring that service delivery gates and governance are properly adhered to
- Manage incidents and problems related to digital solutions, leveraging all available IT resources and vendors
- Review processes, change execution and result impacting solutions, understand failed changes and their impact, suggest improvements to avoid unnecessary business impact
- Take ownership of major incidents and ensuring coordination of resolving parties, effective communication to stakeholders and post incident review
- Manage IT services vendors for daily support
- Standardize the process and procedure of service delivery
- Manage SLA compliance (daily check, reporting)
- Manage the relationship with different technology and business functions within various levels
- Be the primary escalation point for digital solutions
- Lead vendor to execute digital platform monthly performance test, adjust KPIs according to new added fe
Key Requirements
- Degree in Computer Science, or equivalent experience
- Minimum 6 years of relevant experience in technology implementation or consulting (preference with digital and ecommerce projects)
- Experience in project and process management in the digital and eCommerce domain
- In depth understanding of retail operations and eCommerce systems
- Strong communication skills that enable you to communicate smoothly with the team, to give clear instructions, and to provide great customer service
- Experienced working in multinational environments and flexible attitude
- Innovative mindset to create new ways of working
- Demonstrated project leadership skills, with direct responsibility for managing project teams, budget, and schedule