Req ID:  1912

Queenstown, New Zealand

Date:  09-Sep-2022


Job Description

DFS promises to be the world traveler's preferred destination for luxurious shopping.  We offer our customers a carefully curated selection of exceptional products from over 700 of the world's leading brands across multiple categories: fashion and beauty & fragrances and watches & jewelry and wines & spirits. DFS stores are located in some of the world's most iconic destinations - each selected for its unique appeal.


We are excited to announce the grand opening of our newest store based right in the heart of the city of Queenstown. With a new store comes new job opportunities and so we are currently looking for a enthusiastic and highly motivated Client Services professional to work in our Queenstown Galleria.


The role:

As the first point of contact for DFS customers both over the phone and face to face, you will be passionate in dealing with people, greeting customers with a smile and pride yourself on your positive and helpful approach. Your high standards of customer service will support our vision to provide the ultimate luxury experience for our customers.


Duties include but are not limited to:

  • Provide customers with concierge services, including but are not limited to: transportation arrangements, merchandise deliveries, reservation handling, amongst others services 
  • Maintain up-to-date knowledge of local area services, events and activities as well as knowledge of company product and services in order to effectively make recommendations, answer customer’s questions and service customer’s needs 
  • Take and process telephone, fax, internet orders accurately and efficiently, advising customers of any promotions or specials available to maximize sales on every order 
  • Provide conducted groups with detailed pre-shopping briefing on relevant store information and services  
  • Issue customer shopping cards, ensuring the efficient and accurate recording and data entry of customer’s information 
  • Coordinate with Sales and Marketing team the planning and scheduling of group visits to the store
  • Maintain good rapport and working relationship with the travel agents, tour guides and tour conductors
  • Assist the Platinum Services Club in the co-ordination of private-viewings, functions/events and other ad-hoc services requested by clients 
  • Support daily management of the Platinum Services Club Lounge, including member assistance and data entry input 

Key Requirements

  • Secondary School or High School Diploma, or specializing in hospitality and/or service related industry 
  • Prior experience in customer service, hospitality services or luxury brand/boutique 
  • Flexibility to work weekends, evenings and public holidays;
  • Basic knowledge of computer skills is essential
  • Ability to multi-task, take the initiative and be proactive in serving the needs of customers;
  • Professional in appearance, language and demeanor 
  • Able to work under pressure in a fast-paced environment and react positively to multiple requests while maintain composure 
  • Demonstrate excellent problem-solving skills 
  • Fluent in English and Mandarin



  • DFS New Zealand offer world class training for employees who demonstrate the values and commitment that DFS aspire to
  • We also offer a competitive remuneration package
  • A very generous staff discount and opportunities for regular rewards and incentives.
  • Subsidised health care


If you are looking for a fun and busy environment, then we would love to hear from you. Don't delay send your CV and cover letter today!


This role is anticipated to start from 1 September 2022


Due to the high volume of applications received, we are only able to contact shortlisted candidates.

DFS is an equal opportunity employer. It is the Company’s policy and practice to employ, promote and treat all employees and applicants on the basis of merit, qualifications and competency and to provide all employees with a workplace that is free of discrimination. Employment decisions are based on qualifications such as education, work experience and talent, and are made without regard to race, color, gender, religion, age, national origin, marital status, sexual orientation, disability or any other basis protected by law.