Req ID:  609
Location: 

Sydney, Australia

Date:  27-Nov-2022

Client Services Manager, Sydney

Job Description

We are looking for a motivated and team-oriented people leader as the Client Services Manager. You will be a strong support to the General Management Team, and be responsible for leading the team of Personal Shoppers and Concierge in daily store operations. While delivering sales and productivity target, you will establish and build strong relationships with our clients by providing an outstanding personalized service and ultimate shopping experience.

  • Implement strategies to effectively drive customer satisfaction, engagement, return visits and growth of members
  • Maintain a strong clientele relationship through ongoing communication and regular updates on newness, events and promotions
  • Partner with the Sales and Marketing and Consumer Marketing to develop new sources of clientele, events and programs
  • Lead and motivate the Concierge and Personal Shopper team to provide luxury shopping experience and personal services to DFS clientele

Key Requirements

  • University graduate or equivalent
  • Around 5 years’ experience in retail, customer service, hospitality services or luxury brand/boutique, experience in servicing high-level clients
  • Minimum 2 years’ experience  in a leadership role preferred
  • Good leadership skills and able to work with a diverse team
  • Proficiency in Microsoft Office applications
  • Fluency in English language and Mandarin

DFS is an equal opportunity employer. It is the Company’s policy and practice to employ, promote and treat all employees and applicants on the basis of merit, qualifications and competency and to provide all employees with a workplace that is free of discrimination. Employment decisions are based on qualifications such as education, work experience and talent, and are made without regard to race, color, gender, religion, age, national origin, marital status, sexual orientation, disability or any other basis protected by law.