Req ID:  3310

New York, United States

Date:  16 Nov 2023

Assistant General Manager, Sales

Job Description

We are finding a seasoned Retail management expert to join us as the Assistant General Manager (AGM), Sales, who will be a key business partner to the General Manager at store level. You will lead a team of Product Sales Managers (PSM’s). Through motivation, you will ensure they are effective in their role as a key link between the global merchant team and our customers, striving to improve team and space productivity in their assigned brands or categories.

Drive Store Productivity & Service Experience 

  • Lead a team of Product Sales Managers (PSM) to work effectively with Global & Division Merchants for executing the merchandising strategies in each of their areas
  • Lead each PSM to take proactive steps to increase their team sales and continuously improve individual productivity of their team members
  • Communicate DFS’ overall objectives to your PSMs and their sales team; ensure PSMs have clear goals and objectives which remain focused on the customer experience, increasing productivity and the product sales

Human Resources

  • Train, coach and active encourage PSM and the sales team to meet or exceed location sales and profitability targets, while role modeling desired behaviors
  • Partner with your General Manager and Talent Management to ensure a succession and development plan is in place for your team.
  • Take corrective action to improve unsatisfactory performance in consultation with your General Manager and Talent Management

Store Planning & Presentation

  • Work with Store teams, Merchants and Visual to execute store presentation and promotional activities 
  • Actively participate in corporate charity initiatives, local community and government activities to demonstrate DFS’ commitment to the local community in both business and social senses
  • Communicate with your General Manager, Assistant General Manager Operations, Talent Management, Merchandising, Marketing and Global CSC teams on relevant store issues



Salary range: $79,050 - 120,000 (not inclusive of annual discretionary bonus)

Key Requirements

  • Bachelor’s Degree in Management, Business or equivalent preferred
  • 4 years’ retail store management required; regional and market leadership experience with merchandising and financial accountability highly desired
  • Able to effectively operate in a culturally diverse environment with astuteness and sensitivity
  • Able to work under stringent deadlines and high pressure and be able to prioritize a heavy workload with multiple deadlines
  • Strong analytical skills; ability to work with complex issue
  • Able to make sound decisions with relevant facts at hand; do not shy away from conflict
  • Good problem solving skills
  • Strong communication skills, both oral and written and be comfortable in making high level presentations 
  • Ability to work independently and on weekends and outside of regular office hours, if required

DFS is an equal opportunity employer. It is the Company’s policy and practice to employ, promote and treat all employees and applicants on the basis of merit, qualifications and competency and to provide all employees with a workplace that is free of discrimination. Employment decisions are based on qualifications such as education, work experience and talent, and are made without regard to race, color, gender, religion, age, national origin, marital status, sexual orientation, disability or any other basis protected by law.