Req ID:  109

San Francisco, United States

Date:  14-Jan-2022

Asst, Admin Product Support

Product Support Assistant Job Posting

Purpose and Objective 

The Product Support Assistant physically handles all inventory items from stock receiving, replenishment of stock to sales floor, reverse logistics and delivery of goods to customers. They work closely with product support coordinator to ensure every assignment is done smoothly and timely.


Essential Job Duties and Responsibilities

  • Perform stock handling in accordance to DFS standard procedures
  • Perform regular replenishment of product on sales floor under instruction
  • Rotate product in accordance with rotation guidelines
  • Follow-up Price Change Notification (PCN) report, print and replace relevant price tag for affected merchandise
  • Consolidate damaged goods from sales floors for Team Lead further update on defective tools
  • Assist in destruction of damage goods when needed
  • Send goods to repair center and collect after repairing
  • Delivery of goods to customers in line with location service and facilities offered
  • Assist in distribution of paper bags and other supplies
  • Consults with immediate supervisor concerning issues, unusual problems or developments, and clarifications on direction and scope of efforts

Working Conditions

  • Able to perform repetitive assemble and loading work in a fast-paced work environment
  • Able to perform defined physical activities (lifting, bending, carrying, pushing, pulling, etc.) in a timely manner
  • Lifting of objects up to 50 lbs. occasionally, and/or up to 30 pounds frequently and/or up to 10 pounds constantly. Lifting and carrying for several yards unassisted
  • Able to work flexible hours and shifts, including weekends, nights and holidays as required by the needs of the business
  • Able to work additional hours, as needed

Key Requirements

Educational Requirements 

  • High School or equivalent 

Work Experience

1-2 years in logistics or related industry


Valid Driver's License 

Certified to operate a forklift, but not essential

Other Qualifications

  • Good integrity and communication skills
  • Treat all management and fellow team-members to support a team environment
  • Able to work independently with minimal supervision
  • Function as a resourceful and proactive team member
  • Must possess a positive attitude

DFS is an equal opportunity employer. It is the Company’s policy and practice to employ, promote and treat all employees and applicants on the basis of merit, qualifications and competency and to provide all employees with a workplace that is free of discrimination. Employment decisions are based on qualifications such as education, work experience and talent, and are made without regard to race, color, gender, religion, age, national origin, marital status, sexual orientation, disability or any other basis protected by law.