Req ID:  3085

Hong Kong, China

Date:  08-Mar-2023

Assistant Manager, CRM Program

Job Description

  • Assist in implementing and executing the loyalty program of DFS.     
  • Work closely with Divisional Client Services Teams and provided effective day-to-day support includes all aspects of program and membership management. 
  • Ensure a smooth operation of DFS loyalty program and provide supports to Divisional Client Services Teams whenever needed.
  • Be the key contact points for any operational issues raised by the Client Services Teams and liase with relevant parties to resolve the issues in a timely manner. 
  • Assist in conducting program briefing to the Client Services Teams for any program changes.
  • Assist in handling User Acceptance Test (UAT) for loyalty system enhancement. Work with vendors and print houses and ensure member related collaterals, direct mailers, e-blasts are being arranged effectively.
  • Assist in creating an empowerment document for exceptional case handling and make sure exceptional cases are being handled with the authorized management’s approval.
  • Monitor the expense of corporate team.
  • Invoice processing for Collaterals, Welcome gifts or any items required for the Divisional Client Services Teams.  

Key Requirements

  • Bachelor Degree in Business ,Marketing or related field required 
  • Min 3-4 years relevant experience in loyalty program and customer database Management, CRM & Retail industry preferred 
  • Proficiency in Microsoft computer applications (Excel, Word, PowerPoint)
  • Excellent written and oral communications in English and Chinese (both Cantonese and Mandarin)
  • Excellent interpersonal and communication skills
  • Proficiency in MS word; Excel; PowerPoint and Chinese word processing
  • Positive attitude with high team spirit to work with others
  • Number sensitive, proactive and detailed-minded

DFS is an equal opportunity employer. It is the Company’s policy and practice to employ, promote and treat all employees and applicants on the basis of merit, qualifications and competency and to provide all employees with a workplace that is free of discrimination. Employment decisions are based on qualifications such as education, work experience and talent, and are made without regard to race, color, gender, religion, age, national origin, marital status, sexual orientation, disability or any other basis protected by law.