Assistant Manager, Business Process & Transformation

Job Description

The Business Process and Transformation team sits within Merchandising and Supply Chain department and provides support to process/systems implementation and enhancements. As such we are looking to expand the team with an Assistant Manager to support mentioned initiatives in our Global Merchandising Office in Hong Kong.

As an Assistant Manager, you will report to the Manager, Business Process and Transformation to support on administrative activities on systems owned within the department. The role can potentially be expanded to support the team on projects management.

System Administrative Support (Promotions)

Serve as the Subject Matter Expert of Promotion Tool and will be the contact point on user support and troubleshooting
Coordinate with IT for any backend setup and configuration
Support user account maintenance, conduct new user training and update relevant documentation
Support process and system improvement discussions and conduct UAT to ensure the process and tool are fulfilling business needs

System Administrative Support (Product Master Data)

Serve as the System Administrator to maintain product master data in Product Information Management (PIM) system. Ensure correct governance is applied as well as appropriate protocol and communication are conducted
Bridge between IT and internal business stakeholders to facilitate and coordinate master data and system setting change
Update and maintain reference files / business definitions related to product master data for the ease of business users’ access
Support user system account maintenances and approvals
Work with Manager and counterparts to improve SOPs and communicate changes. Create / update SOPs documents, process maps for housekeeping
Perform other duties as requested in a diligent and conscientious manner

Key Requirements

Bachelor’s Degree or equivalent
1-2 years of experience in retail merchandising / planning / master data management preferred
Exposure to systems preferred but not mandatory
Proficient in in MS Office and Teams
Ability to learn new technologies
Good multi-tasking and problem solving abilities; attention to details
Strong interpersonal skills; able to work well with personnel at various levels

DFS is an equal opportunity employer. It is the Company’s policy and practice to employ, promote and treat all employees and applicants on the basis of merit, qualifications and competency and to provide all employees with a workplace that is free of discrimination. Employment decisions are based on qualifications such as education, work experience and talent, and are made without regard to race, color, gender, religion, age, national origin, marital status, sexual orientation, disability or any other basis protected by law.

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