Assistant General Manager

Job Description

The Assistant General Manager (AGM) is a key business partner to the General Manager at store level. They are responsible for providing an optimized customer service environment ensuring everything the customer sees, feels, and hears while in the store is executed to the highest possible standard. They ensure their teams of Product Sales Managers (PSM’s) and ‘back of house’ Operations team are fully focused and effective in their role, striving to continually improve team and space productivity in their assigned brands or categories. The AGM is responsible for their PSM’s achieving sales and productivity targets, and for all controllable expense lines at the store level while, upholding the company’s luxury brand image through managing the performance, morale and development of the team. 

Drive Store Productivity & Service Experience 

• Lead a team of Product Sales Managers (PSM) to work effectively with Global & Division Merchants for executing the merchandising strategies in each of their areas
• Lead each PSM to take proactive steps to increase their team sales and continuously improve individual productivity of their team members
• Communicate DFS’ overall objectives to your PSMs and their sales team; ensure PSMs have clear goals and objectives which remain focused on the customer experience, increasing productivity and the product sales

Drive Store Profitability & Support Services

• Responsible for all expense lines on the Profit & Loss statement, ensure store expenses are controlled to predetermined levels and improvements recommended to General Manager.
• Ensure cost effective use of FTE’s and payroll budgets. Oversee the staff scheduling so the customer experience and staff productivity is maximized while payroll budgets are achieved or bettered and employee related laws, regulations, policies and contract agreements are adhered to.
• Work with Store Support teams, Merchants and Visual to support execution of store events and responsible for oversight of stock takes and inventory control to minimize losses

Human Resources

• Effectively communicate company overall objectives and how your direct reports’ and their team are critical to driving the achievement of company vision, store sales targets and strategies for those objectives. Review performance on a regular basis
• Lead, coach and train your direct reports to ensure your team is consistently growing in skills, confidence and effectiveness in their roles.
• Take corrective action to improve unsatisfactory performance in consultation with your General Manager and Talent Management

Store Presentation, Facility & Plant

• Work with Store teams, Merchants and Visual to execute store presentation and promotional activities 
• Actively participate in corporate charity initiatives, local community and government activities to demonstrate DFS’ commitment to the local community in both business and social senses
• Responsible for consistent execution and maintenance of all facilities to align with the delivery of exceptional customer experience
• Ensure that the workplace is safe, with the premises and behaviors of employees not imposing risks to the health and safety of any person
• Communicate with your General Manager, Assistant General Manager Operations, Talent Management, Merchandising, Marketing and Global CSC teams on relevant store issues

Key Requirements

• Bachelor’s Degree in Management, Business or equivalent preferred
• 4 years’ retail store management required; regional and market leadership experience with merchandising and financial accountability highly desired
• Able to effectively operate in a culturally diverse environment with astuteness and sensitivity
• Able to work under stringent deadlines and high pressure and be able to prioritize a heavy workload with multiple deadlines
• Strong analytical skills; ability to work with complex issue
• Able to make sound decisions with relevant facts at hand; do not shy away from conflict
• Good problem solving skills
• Strong communication skills, both oral and written and be comfortable in making high level presentations 
• Ability to work independently and on weekends and outside of regular office hours, if required