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Team Lead, Operations Support - DFS1161245 in Honolulu, HI at DFS

Date Posted: 3/15/2019

Job Snapshot

Job Description

The Team Lead, Operations Support assists in managing DFS' support functions including the cashier office and foreign exchange teams, inventory levels of non-sell merchandise and accounts payable processes, preparation of employee schedules, vendor funded reporting and employee commission calculation and incentive tracking.

Key Responsibilities:
Team and Service Management:  -Leads by example and supervises all direct reports in daily operation of all support functions -Develop and maintain appropriate SOP for operations and talent support functions that are flexible to business needs -Lead new hire on-boarding and continued training and education for all support functions -Create a culture of development, administering timely feedback through informal and formal coaching -Liaise with Loss Prevention team on cash management and reconciliation and cashier office policies -Manage all employee related administration components for the location Procurement and Accounts Payable -Manage all invoices for accounts payable through various computer programs (P2P, Workflow and DMS) -Ensure proper coding of all invoices for appropriate financial accountability -Manage and project accurate non-sell supply and inventory levels and oversee distribution to appropriate departments -Partner with operations support manager to ensure cost effective vendor sourcing for location equipment, services, store supplies and resources -Liaise with HR department in uniform ordering and replenishment for new hires and existing employees Scheduling and Payroll and Commission Administration -Ensure Talent Support team prepares and issues an effective monthly employee schedule -Approve employee leave requests with appropriate consideration of forecasted business and employee regulations, policies and practices -Oversee time and attendance record keeping for accurate processing by Talent Support and Payroll teams -Manages the store team leave accruals and approvals -Communicate, track and administrate all approved commission and incentive schemes, including vendor funded or vendor supported incentives overseeing timely delivery to store teams  Administrative Responsibilities: -Maintain accurate record keeping of foreign exchange transactions and perform audits as necessary -Utilize reporting to identify foreign exchange scheduling needs based on business needs -Provide general office administrative support duties including filing, answering phones, and handling daily correspondence -Manage inbound and outbound parcels and mail deliveries

Key Requirements:
Knowledge Skills and Abilities Required: -Secondary school/High School Diploma or equivalent -2 years experience in cashiering and/or accounts payable. Experience in leading and supervising teams  -Fluency in English language and other language(s) as required by location -Proficiency in Microsoft Office applications Other Qualifications/Core Competencies: -Solution based, energetic, team oriented, ability to multi-task, composed under pressure -Good leadership skills and ability to work with a diverse staff -Able to read, write and effectively communicate with others Working Conditions/Environment: -Able to work a fast paced, high pressure environment -Must have a high level of integrity and confidentiality with a keen sense of business/financial acumen -Accuracy and attention to detail -Able to make sound decisions with relevant facts at hand and communicate the perspective clearly -Able to work under stringent deadlines and high pressure and be able to prioritize a heavy workload with multiple deadlines -Able to work flexible hours and shifts, including weekends, nights and holidays as required by the needs of the business -Able to work additional hours, as needed