Team Lead, Hermes - DFS11711031 in Los Angeles, CA at DFS

Date Posted: 10/11/2021

Job Snapshot

Job Description

The Team Lead, Luxury, is the primary conduit between the divisional merchant team and the customer, ensuring a seamless customer experience aligned to the company vision while effectively driving sales. Managing, mentoring, and developing a cross-functional sales team, an ability to lead and correct while acting ‘on their feet’ and an intuitive sense to think ahead and problem solve.

Key Responsibilities:

•Lead, inspire and celebrate exceptional customer experiences.
•Assist the PSM to drive sales: action sales, clearance, promotions and incentive targets with passion.
•Team & Service Management: Ensure the Team has clear goals and objectives which remain focused on the customer experience and productivity targets.
•Supervise sales floor, support a high energy, positive floor experience for staff and customers, observe productivity.
•Provides regular updates to staff through open communication encourages team to meet or exceed location sales and profitability targets, while role modeling desired behavior.
• Assist the PSM in their role as a primary communication link between product merchants and the customer through providing feedback and assisting with preparation for merchant calls when required.
• Supervise team compliance with all company policies and procedures, Customs regulations and relevant trading laws, raising any concerns or issues to your PSM.

Key Requirements:

•Key competencies include: strong interpersonal skills, solution based, energetic, team oriented, ability to multi-task, composure under pressure, keen to learn.
•1-2 years of retail leadership experience.
•Professional in appearance, demeanor and language.
•Must have strong interpersonal skills and be able to work well with people at various levels.
•Function as a resourceful and proactive team member.
•Must be able to have a flexible schedule as required by the needs of the business.
•Possesses an outgoing and assertive personality and a desire to lead and inspire their teams.
•Possess a passion for the brands and products they represent.
•Critical Skills: Fluency in English and Mandarin