Team Lead Concierge - DFS5251109 in Siem Reap at DFS

Date Posted: 10/12/2019

Job Snapshot

Job Description

Key Responsibilities:
- Provide customers with concierge services, which include but are not limited to: transportation arrangements, merchandise deliveries, reservation handling, amongst others services - Maintain up-to-date knowledge of local area services, events and activities as well as knowledge of company product and services in order to effectively make recommendations, answer customer’s questions and service customer’s needs - Take and process telephone, fax, internet orders accurately and efficiently, advising customers of any promotions or specials available to maximize sales on every order - Assist the LOYAL T program in the coordination of private-viewings, functions, events and other ad-hoc services requested by customers - Assist in organizing and participate in all in-store PR and related promotional activities - Issue customer shopping cards, ensuring the efficient and accurate recording and data entry of customer’s information - Ensure the Concierge team has clear goals and objectives which remain focused on the customer experience - Supervise, train and coach the Concierge team to consistently grow their skills, confidence and effectiveness with a focus on enhancing the customer experience - Assist the Manager in staff retention and development activities to ensure high job satisfaction levels

Key Requirements:
- Diploma and/or above, preferably specializing in hospitality/service related industry - Prior experience in retail, customer service, hospitality services or luxury brand/boutique - Experience in serving clients in a luxury environment including 1-2 years of leadership experience preferred - Able to multi-task, lead a team, delegate, make key decisions and take responsibility - Professional in appearance, language and demeanor - Able to work under pressure in a fast-paced environment and react positively to multiple requests while maintaining composure - Able to engage the customer - Strong interpersonal skills and able to work with people at various levels - Able to maintain a high degree of confidentiality