Senior Manager, Demand and Replenishment Solutions - DFS9112686 in Hong Kong at DFS

Date Posted: 10/2/2019

Job Snapshot

Job Description

The key objective of this role is to deliver the implementation of Demand Forecasting and Replenishment system and drive smooth adoption by the business user community. He / She will be responsible for maximizing the intended benefits and efficiencies of the new systems, while collaborating closely with Merchandise Planning, Demand Planning and R&A teams in identifying opportunities for process & system enhancements. The candidate is expected to have actively led the diagnosis of business user challenges, communication with vendor on business requirements, and delivery of technical & process solutions. He / She will also be a key member in the planning and development of future business releases as the current ones stabilize and mature.

Key Responsibilities:
Solution Management
• Identify and document process and solution enhancement opportunities by regularly communicating with Demand Planning, R&A and Merchandise Planning Teams
• Facilitate weekly project meetings with DFS Technology & business leaders, as well as the vendor group
• Support the Merchandise System Training Manager in developing / enhancing training plans & materials, for both newcomers and existing staff
• Act as the first point of contact for business users on process and solution issues and questions
• Identify and deliver reporting requirements to support the business users as well as provide key performance measurement of the Demand and Replenishment processes and solutions.
• Manage the regular review and reporting of demand forecast accuracy, in-stock and other KPI’s that measure the success of the demand and replenishment process
• Maintain system issue logs and drive successful resolutions with DFS IT / the vendor
• Lead end-to-end testing of system fixes and enhancements with close collaboration with Merchandising, Planning, Demand Planning, R&A, DFS IT and vendor partners Business Process
• Facilitate integration of new business processes (or process changes) with new system roll-out to ensure maximized efficiency in business activities
• Streamline user reporting process of system related issues to drive fact-based analyses and sustainable resolution
• Act as a Subject Matter Expert in advising system capabilities and constraints when consulted by Business

Key Requirements:
Position Requirement
• University Bachelor’s Degree or equivalent
• Min. 5 years of experience in Forecasting, Replenishment & Merchandise Operations. Combined experience a plus
• Min. 5 years of experience with demand and replenishment system/process implementation
• Project Management experience
• Business Analysis experience
• Fluency in English language mandatory
• Proficiency in PowerPoint and Excel mandatory Core Competencies
• Business Acumen
• Analytical and problem-solving skills
• Interpersonal, Communication, Presentation and Influencing skills
• Process Mindset
• Attention to detail
• Ability to manage up and across organization
• Team-playing attitude