Product Manager - DFS36131252 in Macau at DFS

Date Posted: 5/25/2021

Job Snapshot

Job Description

The Product Manager is a very important role in the Operations team as they are responsible for our exceptional product being ready and available for presentation to our customers. With responsibility for our merchandise handling in, out and within the location, the Product Manager and support team are the lifeblood of the store from a product perspective. The Product Manager manages the stockroom to ensure all is organized and maintained in this area across all categories, and then manages movement of product to and from the shop floor. They ensure smooth, accurate, timely processing and distribution of all incoming and outgoing merchandise, assist in floor moves, actioning price change notifications (PCN’s), and co-ordinate and run stocktakes. The Product Manager is responsible for working with their support teams to increase productivity of the teams This in turn allows the Product Sales Manager (PSM) and sales floor team to concentrate on their key role of driving sales and providing an exceptional experience in store for our customers.

Key Responsibilities:

•Know when deliveries are expected and liaise with AGM Operations and Warehouse to co-ordinate timely deliveries of stock
•Manage the acceptance and verification of incoming product for the location.
•Ensure that all stock is checked in accordance with DFS standard procedures, any discrepancies are actioned and confirmations are completed
•Manage the processing of reverse logistics as and when necessary in an accurate and efficient way, including keeping merchandising in a saleable condition. Includes the accurate and efficient processing of Return to Vendor, Inter Division Transfers, Location to Location Transfers, and other Third Party Transfers
•Control write offs, damaged, and markdown stock and ensure that accurate, and appropriate documentation is completed and maintained. Damaged goods processing and destruction of merchandise is to be carried out in line with internal policies and external Customs Regulations.
•Liaise with Assistant General Manager (AGM) Operations and AGM Sales to ensure that all aged stock including GWPs are cleared within appropriate timeframes
•Maintain appropriate and efficient space management of stock rooms including accurate and clear labelling of shelves/boxes / storage areas
•Maintain the security of stock and customer orders from time of purchase to point of collection. Make sure that merchandise is well protected by Sensormatic tagging system as per SOP.
•Liaise with the Inventory Controller with regards to any Computer stock discrepancies in order to achieve prompt reconciliation and problem resolution

Key Requirements:
- Bachelor’s Degree in Management, Business or equivalent preferred. - 3+years in retail environment required. Team leadership experience with merchandising and financial accountability highly desired. Merchandising and logistics experience a plus. - Able to effectively communicate and operate in a culturally diverse environment with astuteness and sensitivity - Must have high degree of integrity and confidentiality with a keen sense of business/financial acumen - Accuracy and attention to detail - Able to work under stringent deadlines and high pressure and be able to prioritize a heavy workload with multiple deadlines - Must have strong interpersonal skills and be able to work well with personnel at various levels. - Must have strong communication skills, both oral and written - Function as a resourceful and proactive team member - Must be able to have a flexible schedule - Able to work independently with minimal supervision - Must be accurate - Strong organizational skills - Very good analytical skills - Able to make sound decisions with relevant facts at hand and communicate the perspective clearly - Good problem solving skills - Ability to work independently and on weekends /outside of regular office hours, if required