Product Manager - DFS22311413 in Hong Kong at DFS

Date Posted: 11/5/2021

Job Snapshot

Job Description

The Product Manager is a very important role in the Operations team as they are responsible for our exceptional product being ready and available for presentation to our customers. With responsibility for our merchandise handling in, out and within the location, the Product Manager and support team are the lifeblood of the store from a product perspective. The Product Manager manages the inventory flow making sure the store is supported with right inventory level at right time and cost. This in turn allows the Product Sales Manager and sales floor team to concentrate on their key role of driving sales and providing an exceptional experience in store for our customers.

Key Responsibilities:
Responsibilities:
• Know when deliveries are expected, and liaise with Assistant General Manager (AGM) Operations and Warehouse to co-ordinate timely deliveries of stock
• Manage the acceptance and verification of incoming product for the location. Ensure that all stock is checked in accordance with DFS standard procedures, any discrepancies are actioned and confirmations are completed
• Ensure accurate and timely communication is maintained with relevant Replenishment & Allocation, Planning and Merchant contacts to ensure ongoing smooth, accurate product flow via internal automated merchandise systems
• Manage merchandise flow of various digital platforms ensuring accurate and efficient delivery of stock to the customer in line with location service and facilities offered
• Establish and maintain Product handling and Process flow for different categories of merchandises in an accurate and efficient way
• Monitor and forecast inventory levels at the division and location level
• Identify slow and best sellers in inventory; respond to merchandise performance to maximize sales and minimize risks
• Control write-offs, damaged, and markdown stock and ensure that accurate, and appropriate documentation is completed and maintained. Damaged goods processing and destruction of merchandise is to be carried out in line with internal policies and external Customs Regulations if any
• Liaise with Assistant General Manager (AGM) Operations and AGM Sales to ensure that all aged stock are cleared within appropriate timeframes
• Maintain appropriate and efficient space management of stock rooms including accurate and clear labelling of shelves/boxes / storage area
• Manage the support teams to efficiently receive, sort, and prepare to replenish the sales floor with merchandise. Co-ordinate efficient and regular replenishment of product on the sales floor
• Maintain the security of stock and customer orders from time of purchase to point of collection
• Liaise with the Inventory Controller to ensure stock takes are completed efficiently, accurately and within agreed timeframes
• Manage all stock count related activities, carrying out investigation for discrepancies and propose precautions to strength/streamline the processes in order to achieve prompt reconciliation and problem resolution
• Be responsible for ordering, storage and delivery of distribution supplies including shopping bags availability on the shop floor
• Prepare inventory and sales reports and provide analysis necessary to support the sales

Key Requirements:
Requirements:
• Bachelor’s Degree in Management, Business or equivalent preferred
• 3+ years in retail environment required. Team leadership experience with merchandising and logistics highly desired; experience with e-commerce would be a plus.
• Proficiency in Microsoft Office applications
• Able to effectively communicate and operate in a culturally diverse environment with astuteness and sensitivity
• Must have high degree of integrity and confidentiality with a keen sense of business and financial acumen
• Accuracy and attention to detail
• Able to effectively operate in a fast paced and multi-culturally diverse environment.
• Excellent communication, presentation, and facilitation skills.
• Confident, do not shy away from conflict and is comfortable working in teams.
• Ability to work with all levels of personnel, drive best practices where multiple stakeholders are involved and interact with Senior Management.
• Able to work under deadlines and be able to prioritize a heavy workload with multiple deadlines
• Must have strong interpersonal skills and be able to work well with personnel at various levels
• Must have strong communication skills, both oral and written
• Function as a resourceful and proactive team member
• Able to work independently with minimal supervision
• Strong organizational skills